Served as a Senior Consultant on Process Improvement and Subject Matter Expert.o Patient Accounting Cash Accelerationo Business Office Process improvemento Denial Managemento Design of Business office reportingo Financial KPIo Productivity KPIo Denial Management

Served as interim Director over all areas of the Revenue Cycle for Multiple Hospital Outreach Labs.o Patient Accesso Codingo Insurance Billingo Cash Postingo Patient Contact Centero Business Analyticso Medicare/Medicaid Regulationso Process Re-engineering

Served as project manager for implementation of Cerner Revenue Cycle- Financial Serviceso Charge Services o Revenue Integrityo General Ledgero Patient Accounting

Served as Consultant/Subject Matter expert on analysis of currents state and re-design of work flows for Scheduling and Patient Access. o Consultant/Subject Matter Expert for analysis of Patient Accounting Central Business Office for a multi-Hospital Health system. o Consultant Subject Matter Expert for analysis of Revenue integrity for a major specialty Hospital

Employed as an independent Senior Accounts Revenue Cycle Architect and Senior Consultant. Projects included ICD-10 and Cerner Revenue Cycle implementations. Along with other Revenue Cycle related projects. Projects include the following: • Interim Manager Non-Clinical Systems Led team of IT Analysts to support legacy systems during customer’s conversion to Epic. Managed support for patient accounting, claims editor, HIM coding and encoder solutions, and PeopleSoft ERP. • Revenue Cycle Architect for Cerner Millennium including Patient Access and Revenue Cycle workflow design. This included current and future state assessments, completion in tandem with the Health System staff the Data Collection Workbook’s (DCW) and developed a project plan for the implementation of fixes and enhancements. Project included a review of hospital wide revenue cycle and finance reports and a redesign of interfaces to other Cerner Applications in conjunction with third party vendors.• Senior Revenue Cycle Consultant to do assessment and recommendations of Cerner Revenue Cycle application along with Revenue Cycle Management and reporting

Focused on development of all aspects of acute care Hospital and Physician conversion to the ICD-10 code sets. By working with and leading the Implementation Team and placing strong emphasis on education and best practices of the Revenue Cycle, Clinical departments and Medical staff.Best Practices are developed along the reveiw and design changes needed with Information Technology. It allows production of a outcome for the hospitals that has negligable impact on the financial and clinical area's.

Executive In charge of the development of a enterprise wide Patient Accounting System and Centralized Business office for 9 Hospitals. Along with the development and operation of a Centralized Business Office Model. The implementation of Best Practices for all areas of the Revenue Cycle. Included in this is working with all areas of the Hospital organization along with the major payers like the Health Authority for the Abu Dhabi Emirate of the U.A.E. (DAMAN)

Working with our partners to Develop and implement state of the art analytic solutions to deliver higher staff efficiencies and uplifts in cash in they're operational environment for both Self Pay and Denial Management.

Project Director- IT Functioning in a Project Director/ Management role implementing multiple enterprise projects, responsible for Project Plan development, budget, and resource allocation. Reporting to the VP of IT for the Dell Revenue Cycle Services department• Implemented Artiva Healthcareo Designed and developed business workflow for all areas of the Revenue Cycleo Project plans and task assignments for implementationso Reporting to Executive level leadership on project status• Implemented front and back end products utilizing 4010 and 5010 ANSI Standardso Interface development for 270-271, 835,837 and HL7 formatso Multiple PA Systems including Cerner Profit, Meditech, Epic, Eclypsis and Siemen’s invision• Development and implementation of Best Practices thru out the Revenue Cycleo Front and Back endo Data flowso Interface development

Director of Patient Contact CenterFirst engaged as a change agent to totally redesign Patient Contact Center. This was achieved by implementing Best practices for both technology and staff workflows.• Redesign of Call processing functionso IVR developmento Predictive dialingo EVI Scoring models• Implemented Staffing Best Practiceso Reduced call timeso Increased Cash collectionso Able to reallocate staff to other areas of need by increasing efficiencies and lowering staffing models.• Implemented New Clientso Interface development with multiple PA platforms including Cerner Profit, Meditech, Epic, Eclypsis and Siemen’s invisiono Best Practice and Policy and Procedures design based upon Hospitals needs

Administered all facets of startup and daily operations with accountability for profit and loss performance of organization and specific projects; scope of responsibilities included budgeting, client relations, contract negotiations, project marketing, implementation and management, audit and Medicare compliance, and oversight of call center, IT and data, support staff and client and internal reporting. Ensured performance of 3 direct and 50 indirect reports

Orchestrated, implemented and oversaw operations of multiple hospital revenue cycle outsourcing projects; assigned to larger, mission-critical projects based on consistent track record of exceeding goals and expectations. Oversaw 3 direct and over 300 indirect reports including associates in customer service, call center, insurance billing and follow-up, and information technology departments. Guided numerous projects representing 35 facilities nationwide and total billing of in excess of $700 million in accounts receivable.