Wesley Davis Email & Phone Number

Boston, Massachusetts, Us

- Leading Success efforts for partnerships and engagements that support STEAM Ahead's growth and programming to close the education gap for underrepresented and underserved groups of youth. - Developing processes and systems that drive efficient collaboration and strategic value for STEAM Ahead's partnership ecosystem.

S Burlington, Vermont, Us

Reference clients & projects -- for additional detail click "see more" below:◉ (Managed Service Provider) - Customer Experience / Success / Growth◉ GreatHorn - Software Engineering◉ OVR Technology - SalesOps, Systems Integration, Market Research◉ STEAM Ahead - Education & Virtualization, Market Research◉ IMAGE RELAY - SalesOps, Systems Integration◉ GreatHorn - Software Engineering- Architected and built an internal application to support Sales, Dev, and QA efforts- Detail: developed a Python package for interacting with a Microsoft XML SOAP API via command-line scripts; deployed an instance of it via Docker & Kubernetes to automatically refresh the environment & data used to drive Sales demonstrations◉ OVR Technology - SalesOps, Systems Integration, Market Research- Developed Go-to-Market systems integration strategy (Salesforce, Slack, Trello, Pandadoc)- Trained key stakeholders to administer and operate systems and maintain integrations- Sourced qualified target leads to drive sales opportunity creation and conversion◉ STEAM Ahead - Education & Virtualization, Market Research- Conducted market research in STEAM-related offerings to inform program development- Designed and implemented a virtual, project-based curriculum on coding concepts and Scratch- Co-authored a follow-on study with an AI-education researcher team at MIT & BC◉ IMAGE RELAY - SalesOps, Systems Integration- Streamlined Go-to-Market processes, leading to 38% ARR growth in under 6 months- Sourced vendors, including a marketing firm to 2x operational capacity at 33% FTE cost- Owned administration and integration strategy for HubSpot Suite, Intercom, ChargeOver- Trained the Go-to-Market team to improve efficiency and eliminate redundancy

Burlington, Vermont, Us

- Generated 28% of all OVR revenues 2021-23 (YTD) by structuring and closing net new and renewal contracts that translated OVR’s novel scent tech into growth-model deployments for clients from Fortune 50 to SMB- Built a scalable Success practice responsible for end-to-end customer lifecycle management, leading and coordinating customer revenue generation and deliverables across 5 OVR teams- Architected and executed a low-FTE SaaSOps strategy for high Sales/Success efficiency and productivity, including integration, automation, and administration of all core software tools (Salesforce, Hubspot)- Coordinated advocacy efforts with customers and PR team, and developed case studies to support Sales

Waltham, Massachusetts, Us

- Supervised a growing team: >95% customer retention and >10% contract expansion year over year- Developed and executed a Managed Services offering 100% contract growth opportunities for SMB & MM customers and strengthening product improvement pipeline- Served as product expert for internal teams, as well as product management & marketing for all RFEs and customer-facing platform enhancements- Built trusted advisor relationships with strategic customer execs and teams through goal-driven onboarding and proactive success cadence (monthly value reports, C-level onsites)- Led and managed a Customer Success practice responsible for Onboarding, Success, Support, Account Management, and Managed Services

Waltham, Massachusetts, Us

- Built a Success department from the ground up as the team's only CSM (a core leadership role)- Adapted existing SMB & MM customer practices to support enterprise clients- Developed and executed goal-driven cadences for client onboarding and ongoing Success- Promoted after 6mos to manage CS team growth and lead our Managed Services offering

Waltham, Massachusetts, Us

- Joined as employee #5 responsible for all pre-sales engagements and ongoing sales enablement- Achieved >125% of lead conversion quotas, quarter-over-quarter- Promoted after 10 months to first & only Customer Success Manager position

Newton, Ma, Us

- Owned pre-sales discovery, project scoping, and product evangelism as the only BDR hire- Achieved 110-150% of inbound & outbound lead conversion quotas, quarter over quarter- Executed on-site event marketing strategy at DevOpsDays Boston, PuppetConf, Meetup- Facilitated ongoing opportunity nurture through sales enablement and logistical support- Conjur acquired for $42M by CyberArk (May 2017)

Boston, Ma, Us

- Created and executed a year-long ESL curriculum to prepare adult language learners for increased access to post-secondary education and valuable career advancement opportunities- Employed contemporary literature and current events to develop vocabulary and conversation skills

- Prepared adult English learners for success in the TOEFL test and American post-secondary programs- Specialized in teaching reading comprehension, composition, editing, and advanced grammar- Introduced students to American culture through literature, film, music, news, and Boston itself

S Burlington, Vermont, Us

- Advanced to Assistant Director after 3 years of increasing leadership and responsibility- Owned execution of camp operations and managed all junior counselors / counselors-in-training- Supported curriculum development and delivered lessons across all childhood developmental stages- Gave back to the community that encouraged me to love learning- Assistant Director (2014), Senior Counselor (2012-2013), and Counselor (2011).

- Partnered with the Austrian-American Education Commission and local English language teachers to assist in improving English language skills among Austrian primary and secondary students- Tailored lessons and units to specific curriculum and graduation requirements for college preparatory (Gymnasium) and technical (HTL) education systems

Bachelor'S Degree, German Language And Medieval History

German Language And Literature

Full-Stack Software Development