- Leading Success efforts for partnerships and engagements that support STEAM Ahead's growth and programming to close the education gap for underrepresented and underserved groups of youth. - Developing processes and systems that drive efficient collaboration and strategic value for STEAM Ahead's partnership ecosystem.

Reference clients & projects -- for additional detail click "see more" below:◉ (Managed Service Provider) - Customer Experience / Success / Growth◉ GreatHorn - Software Engineering◉ OVR Technology - SalesOps, Systems Integration, Market Research◉ STEAM Ahead - Education & Virtualization, Market Research◉ IMAGE RELAY - SalesOps, Systems Integration◉ GreatHorn - Software Engineering- Architected and built an internal application to support Sales, Dev, and QA efforts- Detail: developed a Python package for interacting with a Microsoft XML SOAP API via command-line scripts; deployed an instance of it via Docker & Kubernetes to automatically refresh the environment & data used to drive Sales demonstrations◉ OVR Technology - SalesOps, Systems Integration, Market Research- Developed Go-to-Market systems integration strategy (Salesforce, Slack, Trello, Pandadoc)- Trained key stakeholders to administer and operate systems and maintain integrations- Sourced qualified target leads to drive sales opportunity creation and conversion◉ STEAM Ahead - Education & Virtualization, Market Research- Conducted market research in STEAM-related offerings to inform program development- Designed and implemented a virtual, project-based curriculum on coding concepts and Scratch- Co-authored a follow-on study with an AI-education researcher team at MIT & BC◉ IMAGE RELAY - SalesOps, Systems Integration- Streamlined Go-to-Market processes, leading to 38% ARR growth in under 6 months- Sourced vendors, including a marketing firm to 2x operational capacity at 33% FTE cost- Owned administration and integration strategy for HubSpot Suite, Intercom, ChargeOver- Trained the Go-to-Market team to improve efficiency and eliminate redundancy

- Generated 28% of all OVR revenues 2021-23 (YTD) by structuring and closing net new and renewal contracts that translated OVR’s novel scent tech into growth-model deployments for clients from Fortune 50 to SMB- Built a scalable Success practice responsible for end-to-end customer lifecycle management, leading and coordinating customer revenue generation and deliverables across 5 OVR teams- Architected and executed a low-FTE SaaSOps strategy for high Sales/Success efficiency and productivity, including integration, automation, and administration of all core software tools (Salesforce, Hubspot)- Coordinated advocacy efforts with customers and PR team, and developed case studies to support Sales

- Supervised a growing team: >95% customer retention and >10% contract expansion year over year- Developed and executed a Managed Services offering 100% contract growth opportunities for SMB & MM customers and strengthening product improvement pipeline- Served as product expert for internal teams, as well as product management & marketing for all RFEs and customer-facing platform enhancements- Built trusted advisor relationships with strategic customer execs and teams through goal-driven onboarding and proactive success cadence (monthly value reports, C-level onsites)- Led and managed a Customer Success practice responsible for Onboarding, Success, Support, Account Management, and Managed Services

- Built a Success department from the ground up as the team's only CSM (a core leadership role)- Adapted existing SMB & MM customer practices to support enterprise clients- Developed and executed goal-driven cadences for client onboarding and ongoing Success- Promoted after 6mos to manage CS team growth and lead our Managed Services offering

- Joined as employee #5 responsible for all pre-sales engagements and ongoing sales enablement- Achieved >125% of lead conversion quotas, quarter-over-quarter- Promoted after 10 months to first & only Customer Success Manager position

- Owned pre-sales discovery, project scoping, and product evangelism as the only BDR hire- Achieved 110-150% of inbound & outbound lead conversion quotas, quarter over quarter- Executed on-site event marketing strategy at DevOpsDays Boston, PuppetConf, Meetup- Facilitated ongoing opportunity nurture through sales enablement and logistical support- Conjur acquired for $42M by CyberArk (May 2017)

- Created and executed a year-long ESL curriculum to prepare adult language learners for increased access to post-secondary education and valuable career advancement opportunities- Employed contemporary literature and current events to develop vocabulary and conversation skills

- Prepared adult English learners for success in the TOEFL test and American post-secondary programs- Specialized in teaching reading comprehension, composition, editing, and advanced grammar- Introduced students to American culture through literature, film, music, news, and Boston itself

- Advanced to Assistant Director after 3 years of increasing leadership and responsibility- Owned execution of camp operations and managed all junior counselors / counselors-in-training- Supported curriculum development and delivered lessons across all childhood developmental stages- Gave back to the community that encouraged me to love learning- Assistant Director (2014), Senior Counselor (2012-2013), and Counselor (2011).

- Partnered with the Austrian-American Education Commission and local English language teachers to assist in improving English language skills among Austrian primary and secondary students- Tailored lessons and units to specific curriculum and graduation requirements for college preparatory (Gymnasium) and technical (HTL) education systems