• Manage Active Directory and DNS servers for three domains in two forests, including GPO Administration,Hire and Termination process.• Project Manager for many Process Improvement projects such as implementation of ticket system, andconversion of all physical servers to a virtual environment using VMWare• Create, edit, and maintain all VB scripts, and batch files used in domain environment• Primary contact for Legal department in data retrieval for litigation purposes• Interview and hire for all positions within I.T. department• Project Manager for many projects, the largest being the merging of two domains/exchange environmentsinto one, and design new network infrastructure for 10,000 users.• Configure Cisco hardware for new offices, and monitor status of network equipment• Manage and maintain antivirus and web filtering servers, and provide reports to Legal and HR upon request• Build, manage and maintain servers upon request within the VMWare Infrastructure.• Backup support for Exchange 2013• Manage DHCP servers for all USA sites.• Manage the Storage Center, create/delete LUNS and present them to clusters. • Manage multiple employees in different Tiers• Design and implement changes to increase productivity• Report and document all projects, changes and processes• Manage multiple file sharing systems including Dell Compellant FS8600 and SharePoint.• Provide off hours support for all systems and responsibilities. Build system that notifies me in the event of any outage under my responsibility.

• Troubleshoot software and hardware related problems by means of telephone support, or remote control for network and VPN users• Manage multiple infrastructures using Active Directory• Create and manage virtual machines using VMWare and Solaris• Maintain full inventory of all I.T. owned equipment, as well as track all equipment shipped out for repair• Ensure network security, and manage firewalls, Antivirus solutions, and Cisco configuration• Order new equipment, and recycle old equipment as needed• Provide telephone support for all users and ensure customer satisfaction• Provide secondary support Network Administrator, Security Administrator, and Blackberry support• Maintain log of all incoming tickets using custom tracking software

• Troubleshoot software and hardware related problems by means of telephone support, or remote control for network and VPN users• Manage multiple infrastructures using Active Directory and NetIQ• Manage and troubleshoot Citrix and AS/400 environments• Collaborate with field support, programmers, and outside vendors to expedite needs of the business in a timely manner • Provide telephone support for all users and ensure customer satisfaction• Maintain log of all incoming tickets using custom tracking software

• Provide telephone and hands on support for users escalated to Tier 2• Upgrade software and hardware for PC’s and servers as requested• Create/delete users on a domain using Active Directory• Send for equipment that has failed and still under warranty, and replace on arrival• Communicate with executives and managers the status of pending calls• Install and configure Cisco switches and routers.• Make and Run new Cat5e or fiber cable as needed.• Log all incidents using custom tracking software• Complete all assignments and support calls timely and efficiently.

• Purchase equipment to build network from scratch• Set up, and configure PC’s for employee’s, server, and public area PC’s• Troubleshoot and repair problems when reported• Provide phone assistance to users• Teach users how to switch from Lotus applications to Microsoft applications• Install wireless hotspots for residents to utilize