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Proven Project Manager with a strong technical background and 15+ years experience with healthcare information systems; focused on cultivating and sustaining robust customer relationships through engagements characterized by attention to detail, completing projects within budget and on schedule, and with open, honest, and timely communication.• Influential hands-on leader driven by a passion for excellence that is demonstrated by building and mentoring strong teams to consistently deliver exceptional customer experience.• Frequently recognized for achieving the highest levels of customer satisfaction and for instituting process and policy changes that improve reliability, save time, and cut costs.• Recognized for embracing new technologies and quickly becoming the subject matter expert that customers and other team members rely upon.• Skilled communicator, adept at conveying complex technical concepts to non-technical audiences from C-Suite to end users. I work well with customers, striving to fully understand their needs, both perceived and actual. With a passion for excellence, I believe success is built upon customer satisfaction and loyalty, developed through honesty and providing technically strong solutions that satisfy business requirements and exceed expectations. • Experienced in all phases of the Software Development Life Cycle.Past Clearance: DOD Interim Secret; Dept. of Veterans Affairs background investigation, August, 2013.
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Deployment And Services Manager, Patient Workflow SystemsBio-Optronics Oct 2016 - PresentRochester, Ny, Us -
Project ManagerBaxter Healthcare Feb 2016 - Oct 2016
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Project Manager / Business Analyst / Software Engineer / ConsultantByers Consulting 2001 - Oct 2016Services include project work and consulting for large national organizations and local small businesses.• Trusted to solve problems considered to be too difficult to be assigned to other vendors.• Generate repeat business and add new clients by providing superior customer experience, surpassing expectations with in depth requirements analysis, accurate budget and schedule estimates, and the delivery of high quality solutions.• Consults with clients to define needs, gather data, and analyze information to recommend solutions. -
Implementation Project Manager – Veterans Health Administration (Contractor)Dayone Systems 2012 - 2014• Managed multiple concurrent projects to implement patient self-service solutions across 31 VA Medical Centers and over 90 regional VA clinics. • Responsibilities included requirements analysis, planning, scheduling, change management, site verification, training, hardware and software deployment, application configuration, team leadership and mentoring, and reporting to internal and external executive leadership.• Coordinated site preparation with client teams.• Led weekly teleconference meetings for planning and status briefings. • Developed daily go-live plans and readjusted constantly based on customer needs and emerging issues.• Received a high customer satisfaction rating through effective communications, accurate planning, best practices guidance, creative problem solving, and completing project objectives on schedule.• Delivered one-on-one and classroom training to clinical and administrative staff. Communicated technical concepts to non-technical audiences.• Recognized and rewarded for implementing project management process improvements and for mentoring other project managers and team members.
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Technical Support ManagerSiteworx 2009 - 2011Reston, Va, UsHired into this newly created position to improve customer service and to free web development teams from ongoing support duties by consolidating ad hoc support engagements under a dedicated professional services group.• Developed the Technical Support department into a profitable business unit within the first year.• Won Profitability Achievement Award in 2011, attaining over 90% billable time while meeting Service Level Agreement (SLA) goals.• Improved delivery of support services while managing multiple client accounts, resolving software and configuration issues, and implementing projects up to $100K in scope.• Increased revenue through collaboration with the sales and product management teams to standardize and market Technical Support product offerings. -
Analyst Ii - Us Army Reserve (Contractor)Ciber Defense Technology Systems 2008 - 2009Working with the US Army Reserve was a great experience. I have a lot of respect and appreciation for what our armed services members do for us. It was a privilege to be part of their operation while on a temporary staff augmentation assignment filling in for a soldier who had been activated.DOD Interim Secret Clearance• Responsible for resolving escalated software, network, VPN and system configuration issues, coordinating hardware repairs, and installing software upgrades.• Created processes and logistics plans for preparing 100s of new computers for customer delivery. • Implemented process improvements resulting in an 85% reduction in labor.• Completed Information Security Officer training and assured compliance with established security protocols.
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Founder / President / Software EngineerPoint Of Care Software, Inc. 2003 - 2008Point of Care Software was founded to provide ongoing technical support and software maintenance to JRS clients, allowing them to continue use of the JRS Clinical EMR System after SpaceLabs Medical discontinued support of the application. • Managed customer relationships. • Negotiated contracts.
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Adjunct Professor - Management Information SystemsSuny Brockport 2002 - 2002Brockport, Ny, Us -
Software Engineer / Project Manager /ConsultantJrs Clinical Technologies / Spacelabs Medical 1993 - 2002JRS was a leading supplier of bedside Clinical Electronic Medical Record (EMR) systems to hospitals. It was acquired by SpaceLabs, Inc. in 1995. SpaceLabs Executive management hand-picked Wesley as an independent consultant to support remaining JRS clients after closing the Fairport operations in 1998.• Analyzed business requirements, defined scope, designed, developed, and tested major enhancements to the JRS Clinical EMR System. • Planned, coordinated, delivered, and installed software upgrades. • Investigated and resolved software deficiencies. • Automated configuration management processes for software installation, version control, and creating and maintaining multiple unique runtime environments.
Wesley Byers Skills
Wesley Byers Education Details
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Suny BrockportMathematics
Frequently Asked Questions about Wesley Byers
What company does Wesley Byers work for?
Wesley Byers works for Bio-Optronics
What is Wesley Byers's role at the current company?
Wesley Byers's current role is Implementation Project Manager.
What is Wesley Byers's email address?
Wesley Byers's email address is we****@****ers.com
What is Wesley Byers's direct phone number?
Wesley Byers's direct phone number is +165179*****
What schools did Wesley Byers attend?
Wesley Byers attended Suny Brockport.
What skills is Wesley Byers known for?
Wesley Byers has skills like Software Development, Web Development, Project Management, Iis, Microsoft Sql Server, C#, Visual Studio, Jquery, Sql, Asp.net, Software Project Management, Software Engineering.
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