Principal Consulting Engineer/Consulting Solutions Architect helping CSPs realize their goals of evolving their business services by leveraging Nokia hardware and software solutions. Key responsibilities include: - Lead the design and architecture of customer solutions - Provide subject matter expertise to customers and account teams - Create content for and present roadmap updates, solution overviews, RFP defenses, business cases and demonstrations - Work with PLM to shape product direction based on customer and industry feedback - Do whatever is needed to ensure the success of Nokia's partners and customers

Responsible for all aspects of technical sales within a defined territory (Colorado). Duties and achievements include the following:• Provided technical expertise for all Extreme Networks products and services, including data center switching and routing; campus edge and distribution; wireless APs and controllers; automation and orchestration tools; and management software and applications.• Developed and delivered customer and partner presentations on the entire Extreme Networks portfolio of solutions.• Demonstrated software and hardware solutions to customers and partners.• Provided on-site and remote support for customer POCs, installations, maintenance and upgrades.• Created network designs to solve customer needs• Delivered on-stage presentations at marketing and partner events.

Responsible for establishing and maintaining technical customer relationships, leading presentations and discussions on solutions and products, developing and supporting proofs of concept and lab/field testing exercises, and supporting all customer technical questions and needs.• Worked extensively with IP routing and Ethernet technologies such as BGP, OSPF, IS-IS, MPLS, and 802.1q.• Deployed, tested and supported Virtual Network Functions (VNFs) in customer NFV environments on OpenStack and KVM platforms. VNFs included virtual EPC, virtual Router, and virtual ADC. Deployed VNFs manually, with Tacker and with Cloudify.• Developed and presented demonstrations of Brocade’s SDN controller and related SDN technologies such as OpenFlow.• Owned technical customer relationships with named service provider accounts. Examples of engagements include: - Designed, implemented and supported a successful vEPC proof of concept for customer IoT and VoLTE solutions. - Led and developed a new-product introduction proof of concept at a key customer, which resulted in their continued investment in Brocade solutions.• Consistently met or exceeded sales targets, up to 205% of quota.• Oversaw and developed RFx responses, customer network designs and documentation, and technical presentations, leading to new and increased customer engagements.• Provided guidance and support for critical customer defect resolutions, which led to increased customer satisfaction.• Consistently depended on to meet with and present to customer personnel at all levels – executives, upper management and individual contributors.• Supported multiple partnerships and collaborations with 3rd party vendors.

Responsible for owning technical customer relationships at key accounts, designing and presenting customer solutions, and supporting customers in implementing key projects.• Experienced in IPTV and DSL network design and deployments using ADSL2/2+, VDSL2, Microsoft Mediaroom middleware, IGMP, multicast video, unicast video (VoD), and Quality of Service (QoS) in both switched and routed network implementations.• Owned customer relationships with key service provider accounts. Acted as primary interface to customers for existing and new product sales and support.• Led the introduction and sale of new hardware and software solutions to a key customer, managing the end-to-end implementation of the product solutions, which resulted in achieving 119% of a $27.5M quota.• Initiated, designed and sold multiple software upgrade projects to customers, resulting in incremental revenue. Projects included a newly designed and highly customized UI, updated configurations to support Microsoft Mediaroom IPTV middleware, updated software to support new VDSL2 chipset interoperability, and critical bug fixes.• Developed technical presentations, product demonstrations, and RFx responses for new products, technologies and features for both hardware and software, leading to increased customer engagements and revenue opportunities.• Integrated customer requirements into core and customization development cycles, managed customer expectations for deliverables and associated schedules, tested the hardware and software solutions internally and in customer labs, and developed training materials and UI simulators for the releases.• Provided on-site and remote support for product testing and certification in customer labs. Performed in-depth troubleshooting of issues and defects and guided them to resolution.

Responsible for on-site and remote technical support, customer presentations, product demonstrations to customers, lab and field trial testing with customers and partners, installation and turn up of products, and development and presentation of training materials.• Consistently chosen as the customer service representative for on-site activities with key customers and partners. Provided a high comfort level to customers through my in-depth technical knowledge and calm demeanor.• Created, configured, and executed customer acceptance test plans, documented the results, and opened engineering defects to address issues.• Provided hands-on provisioning and network design assistance during in-depth customer network planning sessions.

Prime escalation engineer in support of IP/Ethernet/ATM DSLAM, Network Management System, and voice gateway. Managed the escalation, support and tracking of hot issues for North American customers.• Primary customer contact for key accounts, maintaining customer issue lists and leading regular conference calls with the customers.• Worked extensively with technologies such as IP, MGCP, SIP, IGMP, Ethernet, ATM, and xDSL.• Responsible for product and technology demonstrations to potential customers, training delivery, field trial support, product installation and configuration, and customer issue reproduction.

Lead technical support engineer specializing in support of EMS (both platform and application), network restoration protocol, SONET APS and physical/SONET layer troubleshooting.• Provided exceptional customer support for product demonstrations, lab/field testing, network deployments, software upgrades, network maintenance, EMS installation and maintenance, and Disaster Recovery applications.• Created and executed test plans for quality assurance and interoperability testing, creating defect reports and resolving issues.