• Define, document, and deliver the Identity and Access Management Architecture target state and roadmap• Manage the Identity and Access Management Enterprise environment to include the software development lifecycle, writing logic and troubleshooting all issues.• Analyze business processes and existing technology solutions in order to provide recommendations to the organization’s leadership teams • Support design and development of security solutions that meet requirements, adhere to applicable policies, and comply with information security requirements• Implement Role Based Access Controls, including analytical role mining and entitlement analysis

• Streamline and reduce manual activities via driver automation • Gather and analyze data by reviewing trace messages of detailed and sometimes cryptic logs• Modifying IDM rules and policy configurations and resolution of complex authentication issues• Resolve requests and Incident Report issues that are submitted via Remedy.• Assist programming department to identify synch issues with accounts in relation to People Soft and Banner applications, to include running SQL queries against the various staging tables that interface with IDM.

• Ensure smooth operation of Identity & Access Management processes• Responsible for working with Information Systems and other teams to properly administer access.• Responsible for analyzing and processing information asset provisioning requests received by the TSC from internal and external customers and doing so within established service levels, escalating as appropriate.• Adhere to Standard Operating Procedures for service operations, delivery, on-boarding and off-boarding

• Identity and Access Management administrator.• Resolve requests and Incident Report issues that are submitted via Remedy.• Assist programming department to identify synch issues with accounts in relation to People Soft and Banner applications, to include running SQL queries against the various staging tables that interface with IDM.

• Performed as a backup for the Identity Access Management administrator. • Red Hat Enterprise Linux Server support: Installations (5.x, 6.x) and configured to meet app requirements; maintain system configurations (YUM, LVM, SUDO, authentication etc.)• Barracuda Web Application Firewall administration to include addition of Services, perform user acceptance testing after adding a new service, load balancing servers and running log queries to get an in-depth look at behind the scene issues. System updates which involve submitting a CHR via Service Now in order to get approval from CAB, coordinate and complete testing with customer in order to certify the software release all while staying within the required timeline.• Completion of Service Now tickets using learned problem solving skills and then communicating with end user using professional and courteous communication.

• Controlled software installations and compliance• Managed Win-Install, a mass software deployment and hardware inventory application• Provided service desk and VOIP support to 1,100 plus users

• Backup for the Senior Systems Administrator to include: data backups, audit server logs, enterprise anti-virus management, email administration, managing AD, URL content filter and WSUS• In charge of setting up the WLAN and the primary point of contact for all wireless network devices such as barcode scanners, Wi-Fi print servers, laptops and desktops • Managed corporate users remote email solutions via company issued smart phones• Supported 100 plus users throughout the local facility to include: installing/troubleshooting all software, diagnosing/repairing pc hardware issues, documenting computer locations and departmental moves, managing inventory of hardware and maintaining software legality • Configure and setup computer/network access for all new hires• Review company policies and provide orientation for new hires• Estimate needs for new pc purchases and obtain quotes for review by IT Director