Wesley Harris Email and Phone Number
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With over 10 years of experience as a leader on AI and ML products, I am uniquely positioned to help commercialize AI-driven software.I have helped bring to market multiple conversational AI products at startups (including my own) and at large enterprises. I have lent my broad skill set at every stage of the product life cycle, from vision and strategy, to prototype and MVP, to development and productionizing, to GTM, operationalizing, and growth. I have deep technical expertise in the architecture of dialog systems for conversational AI and have operationalized LLM-driven product experiences at web scale.As a senior-level people leader, I have oriented cross-functional teams towards key business metrics and driven substantial growth in both KPIs and measures of employee satisfaction. I have additionally led innovations in the delivery and reliability of machine learning systems, created voice-based solutions using speech recognition and synthesis, and evangelized data labeling systems.I'm happy to connect to explore innovative projects, shared interests, and mentorship opportunities.Strategy, Vision, and Execution for AI and Machine Learning | Conversational and Goal-Oriented Dialog Systems | GPT, Generative AI, and LLMs | Team Building and Leadership | Startups | Software Architecture | Employee Recruitment, Development, Retention & Mentoring
Capital One
View- Website:
- capitalone.com
- Employees:
- 63917
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Capital OneNew York, New York, United States
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Director, Data ScienceRocket Central May 2022 - Aug 2023Detroit, Michigan, UsSenior-level management leading the development of conversational AI products and the mining ofconversational data, growing our share of overall company profit by 38%.● Led 20 engineers, data scientists, and team leaders building applications using natural languagetechnology and mining our company’s very substantial corpus of client interactions to derivebusiness insights and develop training data.● Owned the development of the Rocket Companies web-scale chatbot using Watson Assistant andAWS, responsible for both sales lead management and customer service.● Maintained a smart voicemail system built in Google Dialogflow capturing leads resulting inhundreds of millions of dollars in mortgage closings.● Responsible for back-office automation where natural language or voice technology was required,saving tens of thousands of hours of manual labor.● Drove a 27-point increase in employee engagement as measured by company wide surveys.● Pioneered the use of GPT to generate training data for traditional dialog systems (boosting f1 scoreson average 18%) and to power mid-funnel client interactions. -
Machine Learning Architect, Team LeadRocket Central Nov 2019 - May 2022Detroit, Michigan, UsCompany-wide technical lead for natural language technology, dialog systems, and chatbots, establishing a vision for conversational AI at Rocket Companies.● Developed a telephony system using Watson Assistant, Watson Speech-to-Text, and AWS thatshortened the average time to close loans by 27%, as mentioned in a company earnings call.● Drove improvements to allow 35% more loans to receive this treatment.● Architected several ML systems using AWS.● Led the career progression design for machine learning engineers at Rocket Companies.
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Vp, Principal Software ArchitectBny Mellon | Pershing Jan 2019 - Nov 2019Jersey City, New Jersey, UsDesigned and implemented a digital assistant services architecture to power conversational customer experiences across channels - phone, voice, and chat. Used the reactive extensions for Python, DeepSpeech, Rasa, Redis, and ReactJS. -
CofounderJohn Done Apr 2017 - Nov 2018New York, Ny, UsConceived and brought to market a conversational AI product. Completed the highly selective VoiceCamp accelerator from Betaworks. Recruited a small team. Architected and engineered the system using Elixir/Phoenix, Python interop for ML, and ReactJS/Redux. Maintained an auto-scaling infrastructure using Docker, Kubernetes, and PostgreSQL on Google Cloud Platform. -
Software Engineering ManagerX.Ai Jan 2017 - Apr 2017New York, Usx.ai is a personal assistant who schedules meetings for you. You interact with our AI Amy as you would with any other person. She does all the tedious email ping pong that comes along with scheduling a meeting.No sign-in, no password, no download, all you do is : Cc: amy@x.ai* Manage a team of 14 (at its peak) data scientists and engineers.* Help lead a reorganization from functional groups to cross-functional project teams.* Steer the team through a major rewrite of a core system. -
Automation Practice LeadX.Ai Apr 2016 - Dec 2016New York, UsPost series B, I split my time between engineering, people management, and technical leadership.* Led the team designing and implementing our system for reporting errors to users of Amy. Error codes for AI. Allowed for the offshoring of our data-labeling operation, the prerequisite for scale in our business. Deployed user-testing to guide the design, substantially reducing the engineering investment required. Delivered on-time despite complex integrations and a tight deadline. Used Node.JS and AngularJS.* Established our broader testing practice and onboarded two core members (whom I managed) into the practice.* Set standards for testing practices across the tech team and drove adoption.
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Automation EngineerX.Ai Nov 2015 - Apr 2016New York, UsPre series B, I worked in our data engineering group.* Designed and implemented a delivery pipeline for the machine-learning platform constituting the brains behind Amy. Technologies: Scala/SBT, CircleCI, and Mesos/Marathon.* Designed and implemented backend services required to support this pipeline using Scala. * Increased the frequency of our deployments by 8x while eliminating the need for rollbacks in production.
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Testing Practice LeadIntent Media Inc. Mar 2015 - Oct 2015New York, New York, UsIntent Media operates the world’s largest auction for advertising on travel websites. We used predictive analytics to decide which users will buy and showed ads only to those least likely to purchase something. Our platform protected the revenue of the commerce sites displaying our ads, capturing untapped value from those users treating their sites as research tools.* Transitioned the QA role to an SET role, coaching SETs on acquiring the necessary skills for that transition. * Transitioned the quality assurance team from a functional group within a matrix org to a practice group, opening up membership to all engineers. * Produced job specs, sourced candidates, and trained new hires. * Set standards for testing practices and drove adoption using workshops, talks, and pair programming within product teams. * Developed a testing roadmap and helped implement tools to enable continuous delivery of our applications. -
Agile Qa EngineerIntent Media Inc. Aug 2013 - Mar 2015New York, New York, Us* Built and maintained an integration test harness to test machine learning modeling job flows on Amazon Elastic Map Reduce. Paired with data engineers and data scientists to advance approaches for validating our predictive models, which drove the key differentiator in our business.* Helped design a light-touch, collaborative agile process for our data engineering team.* Helped to hire quality assurance engineers. Assessed candidates' submissions to our test automation exam. Evaluated candidates' aptitude in a technical interview before they progressed to onsite interviews with the team. Helped refine each stage in this process. Produced job specs to reflect our ambitious hiring goals.* Created tooling to solve complex testing problems, including randomness testing, SQL script testing, performance testing, and service faking.
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Software Quality EngineerMatrix Group International Apr 2011 - Aug 2013Arlington, Va, UsEstablished and evolved our software quality practice, resulting in a substantial reduction in non-billable hours. Developed and maintained manual and automated test suites for a diverse portfolio of applications, including complex CRUD applications, healthcare accreditation portals, and shopping carts. Evangelized software quality, documenting trends in software quality. Reviewed web applications for security, reliability, and usability flaws. -
Freelance Web DeveloperSelf Employed 2008 - 2011Customized TextPattern, WordPress, and Drupal installations. Sliced PSD prototypes. Representative work included haggadot.com.
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Freelance Technical LinguistSelf Employed Apr 2004 - Aug 2008Provided technical translation and editing services. Quality assured the localization of user interfaces, email marketing, websites, and technical documentation. Representative work included Skype and NYC Department of Education.
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It EngineerAbu Dhabi Media Company Aug 2008 - May 2010Abu Dhabi, AeTeam lead in an ITIL shop, providing support, software deployment, system administration, IT project management, workflow automation, and technical documentation to ensure the timely production of a daily newspaper. Maintained and documented all aspects of a complex editorial workflow and administered several related services. Managed a 287-machine deployment of Apple workstations. Collaborated with 3rd party vendors to troubleshoot and maintain core editorial and press software. Designed software deployments that saved hundreds of man-hours over manual techniques. -
Support EngineerRosenfeld Media Jul 2007 - Apr 2010New York, New York, UsProvided technical support for the business and for users of the social network UXZeitgeist. Researched, recommended, and tended social and rich media tools, SEO best practices, and business software. Quality assured and documented improvements to core software and products. Coordinated usability testing. -
Literature InstructorEmpire State College Sep 2004 - May 2005
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French InstructorYork College (The City University Of New York) Sep 2003 - May 2004Jamaica, Ny, Us -
Assistant In EnglishLycée De L'Arc Sep 2002 - Apr 2003Taught classes in English at this secondary school in Orange, France.
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Writing Across The Curriculum TutorLoyola University Sep 1998 - May 2002New Orleans, La, UsProvided tutoring for composition in any discipline. Responded to basic support requests for desktop publishing software and the Pine email client. Instructed groups in the use of WYSIWYG HTML editors. -
Web/Desktop Publisher, Department Of EnglishLoyola University Sep 2000 - May 2001New Orleans, La, UsCreated and maintained web pages and print publications detailing department programs.
Wesley Harris Skills
Wesley Harris Education Details
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Loyola University New OrleansEnglish/French
Frequently Asked Questions about Wesley Harris
What company does Wesley Harris work for?
Wesley Harris works for Capital One
What is Wesley Harris's role at the current company?
Wesley Harris's current role is Artificial Intelligence | ex Founder John Done AI | Betaworks Camp Alum | ex X.AI.
What is Wesley Harris's email address?
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What is Wesley Harris's direct phone number?
Wesley Harris's direct phone number is +120267*****
What schools did Wesley Harris attend?
Wesley Harris attended Loyola University New Orleans.
What skills is Wesley Harris known for?
Wesley Harris has skills like Agile Methodologies, Test Automation, Quality Assurance, Php, Wordpress, Unix, Web Development, Web Applications, Usability Testing, Ruby, Drupal, Selenium.
Who are Wesley Harris's colleagues?
Wesley Harris's colleagues are Carlos Cruz, Nicole Brown, Jamilah Crews, Dwayne Priest, Nelson Segovia, Marsha Gassan, Patricia Weems.
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