Wesley Harris Email & Phone Number

New York, New York, United States

Detroit, Michigan, Us

Senior-level management leading the development of conversational AI products and the mining ofconversational data, growing our share of overall company profit by 38%.● Led 20 engineers, data scientists, and team leaders building applications using natural languagetechnology and mining our company’s very substantial corpus of client interactions to derivebusiness insights and develop training data.● Owned the development of the Rocket Companies web-scale chatbot using Watson Assistant andAWS, responsible for both sales lead management and customer service.● Maintained a smart voicemail system built in Google Dialogflow capturing leads resulting inhundreds of millions of dollars in mortgage closings.● Responsible for back-office automation where natural language or voice technology was required,saving tens of thousands of hours of manual labor.● Drove a 27-point increase in employee engagement as measured by company wide surveys.● Pioneered the use of GPT to generate training data for traditional dialog systems (boosting f1 scoreson average 18%) and to power mid-funnel client interactions.

Detroit, Michigan, Us

Company-wide technical lead for natural language technology, dialog systems, and chatbots, establishing a vision for conversational AI at Rocket Companies.● Developed a telephony system using Watson Assistant, Watson Speech-to-Text, and AWS thatshortened the average time to close loans by 27%, as mentioned in a company earnings call.● Drove improvements to allow 35% more loans to receive this treatment.● Architected several ML systems using AWS.● Led the career progression design for machine learning engineers at Rocket Companies.

Jersey City, New Jersey, Us

Designed and implemented a digital assistant services architecture to power conversational customer experiences across channels - phone, voice, and chat. Used the reactive extensions for Python, DeepSpeech, Rasa, Redis, and ReactJS.

New York, Ny, Us

Conceived and brought to market a conversational AI product. Completed the highly selective VoiceCamp accelerator from Betaworks. Recruited a small team. Architected and engineered the system using Elixir/Phoenix, Python interop for ML, and ReactJS/Redux. Maintained an auto-scaling infrastructure using Docker, Kubernetes, and PostgreSQL on Google Cloud Platform.

New York, Us

x.ai is a personal assistant who schedules meetings for you. You interact with our AI Amy as you would with any other person. She does all the tedious email ping pong that comes along with scheduling a meeting.No sign-in, no password, no download, all you do is : Cc: amy@x.ai* Manage a team of 14 (at its peak) data scientists and engineers.* Help lead a reorganization from functional groups to cross-functional project teams.* Steer the team through a major rewrite of a core system.

New York, Us

Post series B, I split my time between engineering, people management, and technical leadership.* Led the team designing and implementing our system for reporting errors to users of Amy. Error codes for AI. Allowed for the offshoring of our data-labeling operation, the prerequisite for scale in our business. Deployed user-testing to guide the design, substantially reducing the engineering investment required. Delivered on-time despite complex integrations and a tight deadline. Used Node.JS and AngularJS.* Established our broader testing practice and onboarded two core members (whom I managed) into the practice.* Set standards for testing practices across the tech team and drove adoption.

New York, Us

Pre series B, I worked in our data engineering group.* Designed and implemented a delivery pipeline for the machine-learning platform constituting the brains behind Amy. Technologies: Scala/SBT, CircleCI, and Mesos/Marathon.* Designed and implemented backend services required to support this pipeline using Scala. * Increased the frequency of our deployments by 8x while eliminating the need for rollbacks in production.

New York, New York, Us

Intent Media operates the world’s largest auction for advertising on travel websites. We used predictive analytics to decide which users will buy and showed ads only to those least likely to purchase something. Our platform protected the revenue of the commerce sites displaying our ads, capturing untapped value from those users treating their sites as research tools.* Transitioned the QA role to an SET role, coaching SETs on acquiring the necessary skills for that transition. * Transitioned the quality assurance team from a functional group within a matrix org to a practice group, opening up membership to all engineers. * Produced job specs, sourced candidates, and trained new hires. * Set standards for testing practices and drove adoption using workshops, talks, and pair programming within product teams. * Developed a testing roadmap and helped implement tools to enable continuous delivery of our applications.

New York, New York, Us

* Built and maintained an integration test harness to test machine learning modeling job flows on Amazon Elastic Map Reduce. Paired with data engineers and data scientists to advance approaches for validating our predictive models, which drove the key differentiator in our business.* Helped design a light-touch, collaborative agile process for our data engineering team.* Helped to hire quality assurance engineers. Assessed candidates'​ submissions to our test automation exam. Evaluated candidates'​ aptitude in a technical interview before they progressed to onsite interviews with the team. Helped refine each stage in this process. Produced job specs to reflect our ambitious hiring goals.* Created tooling to solve complex testing problems, including randomness testing, SQL script testing, performance testing, and service faking.

Arlington, Va, Us

Established and evolved our software quality practice, resulting in a substantial reduction in non-billable hours. Developed and maintained manual and automated test suites for a diverse portfolio of applications, including complex CRUD applications, healthcare accreditation portals, and shopping carts. Evangelized software quality, documenting trends in software quality. Reviewed web applications for security, reliability, and usability flaws.

Customized TextPattern, WordPress, and Drupal installations. Sliced PSD prototypes. Representative work included haggadot.com.

Provided technical translation and editing services. Quality assured the localization of user interfaces, email marketing, websites, and technical documentation. Representative work included Skype and NYC Department of Education.

Abu Dhabi, Ae

Team lead in an ITIL shop, providing support, software deployment, system administration, IT project management, workflow automation, and technical documentation to ensure the timely production of a daily newspaper. Maintained and documented all aspects of a complex editorial workflow and administered several related services. Managed a 287-machine deployment of Apple workstations. Collaborated with 3rd party vendors to troubleshoot and maintain core editorial and press software. Designed software deployments that saved hundreds of man-hours over manual techniques.

New York, New York, Us

Provided technical support for the business and for users of the social network UXZeitgeist. Researched, recommended, and tended social and rich media tools, SEO best practices, and business software. Quality assured and documented improvements to core software and products. Coordinated usability testing.

Jamaica, Ny, Us

Taught classes in English at this secondary school in Orange, France.

New Orleans, La, Us

Provided tutoring for composition in any discipline. Responded to basic support requests for desktop publishing software and the Pine email client. Instructed groups in the use of WYSIWYG HTML editors.

New Orleans, La, Us

Created and maintained web pages and print publications detailing department programs.