Software, consulting, and custom software development companyLead Out products include:• LIMS - a full service laboratory management suite• SPRINT - integrating processes between IT managed service providers and their customers• Un2Data - a data pipeline as a service that reliably performs data extraction from unstructured sources• Divvy Contracts - a modern contract management and negotiation system

Global collaboration software business providing Unified Collaboration as a Service (UCaaS) solutions to over 45,000 enterprise customers including 75% of the Fortune 100; revenue over $550 million, serving users in over 130 countriesSelected Accomplishment:Standardized, matured, and globalized a customer relationship management practice through the development and implementation of a proprietary service management framework and maturity modelResponsibilities:• Responsible for customer satisfaction through the full product and customer lifecycle, from new product introduction, through implementation, and ongoing relationship management• Led the creation of a product management organization responsible for building integrated UCaaS solutions for large global customers, expanding the addressable market by $2 billion • Managed PMO responsible for all multi-national customer implementations• Strengthened relationships with the top 200+ global customers through an account management team spanning 10 countries

Global, publicly traded electronic payments and banking software business; provides products and services to financial institutions, retailers and payment processors; revenue over $850 million, a market cap over $2 billion, and ranked in the top 25 of the FinTech 100 by American BankerSelected Accomplishment:Transformed a nearly $1B historically on-premise software company into a cloud provider through the creation of innovative SaaS offerings to meet market needs; conceived, launched, and sold first offering to 30 new customers, generating $27M in new revenue within first 18 monthsResponsibilities:• Member of Senior Leadership Team and Strategic Planning Committee• Directed creation of a product management organization which packaged the ACI On Demand SaaS offerings • Managed team responsible for designing all tailored service offerings, providing pre-sales support, and negotiating/executing all ACI On Demand customer contracts• Elevated relationships with the largest hosted customers through a team of service delivery managers

S1 was a $209 million publicly traded banking and electronic payments software company, ranked 50th in the FinTech 100 by American BankerSelected Accomplishment:Chosen by CEO to form a global PMO and lead organizational change management to mature professional services organizations in all divisions resulting in better forward-looking financial visibility and the company meeting earnings guidance as a resultResponsibilities:• Created a global, company-wide PMO• Managed the customer support organization • Led the product operations organization which managed the SDLC process design and oversight as well as development and testing tools

Selected Accomplishment:Posted unsurpassed, industry-leading KPIs resulting in customer retention rates >95%Responsibilities:• Managed all aspects of hosted and SaaS service design and delivery for banking and payments solutions including retail, business, and commercial online banking; mobile banking; trade finance; teller; and payment processing. Groups included network, telephony, storage, system, database, application, batch processing, NOC, ITSM, security, business continuity/disaster recovery, etc.• Ran performance lab which was responsible for GA performance testing and automated deployment/management tool development• Delivered on-premise services for infrastructure consulting and managed services• Provided company-wide services for networking, security, and business continuity

Not-for-profit association of degree-granting colleges and universities, representing more than 1,600 college and university presidents; develops higher education public policy; performs advocacy, research, and educational leadership developmentSelected Accomplishment:Reduced physical servers by 72%, while increasing stability, accessibility, optimized asset use, and lowered operational costs through a complete refresh of enterprise server, storage and PC infrastructureResponsibilities:• Set IT strategic direction in collaboration with IT leadership team• Managed IT architecture and operations including server, storage, network, desktop, security, business continuity/disaster recovery, and collaboration environments

Two-year degree-granting college offering programs at five campuses and online Selected Accomplishment:Deployed a college-wide unified collaboration solution to over 22,000 students and 2,500 faculty/staff on five campuses resulting in increased engagement and productivityResponsibilities:• Headed leadership team that set vision and strategy for all administrative and instructional technology• Directed architecture and operations of applications, networks, servers, storage, backup/recovery, disaster recovery, surveillance, IT security, telephony, collaboration tools and database environments

Technology consulting and reseller business; served diverse customers with seven offices in five statesSelected Accomplishment:Bootstrapped a profitable organization to $30M in revenue leading to a successful sell within seven years; achieved Net Satisfaction Index (NSI) rating of 93 across all customersResponsibilities:• Led all aspects of company including strategy, sales/marketing, business development, service delivery, vendor relations, customer relationship management, finance, and HR