Served as the primary point of contact for the sales team requests for business process improvements originating from end users. Evaluated requests against compliance standards, budgetary constraints, and feasibility criteria to determine if a full requirements business solutions/workflow should be considered. Presented recommendations to leadership. Developed, planned, and conducted requirements sessions with interdepartmental teams to analyze business processes, and assessed and articulated improvements to reduce costs and increase efficiency. Created dashboards to analyze new feature usage data and suggest amendments to increase adoption. Responsible for developing and testing new Anti-Money Laundering and identity theft countermeasures.Developed, planned, and managed an interdepartmental team to open a new Omnex division in the EU. Created the User Stories and UX for Omnex's Point of Sale kiosks. Managed a team of Subject Matter Experts to pursue and onboard new payer-partners.Analyzed and mapped data sets to ensure compliance across various international regulations in the United States, Canada, and the European Union. Researched GDPR compliance, conducted a gap analysis, and articulated and defined requests necessary to bring Omnex software and data architecture into the EU marketplace. Developed the UX and workflow for the PayLink system which resulted in a 25 percent increase in revenue.Performed QA/A+B testing and analysis for software applications. Designed training and promotional videos for internal use and end users.Created and presented business solutions to the sales/software dev team including a Q&A and demo of key features.Documented business process requests from inception to post-launch on Monday.com.

Worked closely with the director to complete grant applications and requests for gifts/funds.Created comprehensive marketing materials and press kits for print and social media outlets. Investigated potential donor institutions qualified to offer considerable funding for the arts.

Developed external communication pieces and content to promote Abundance Health Care. Utilized Google Analytics and other social media platforms to evaluate the promotion of Abundance Health Care.Implemented ADP Time & Attendance software suite, including hardware installation and employee training. Imported and updated legacy HR documentation to ensure consistency with ADP software.

Managed a team of journalists to cover breaking news & emergencies. Accurately edited 90-100 daily news, sports, business, and feature stories.Responsible for newsroom operating OTPS budget and expense accounts for a team of 4 reporters. Ensured compliance with allowable expenditures and submitted timely reimbursement requests.Responsible for coordinating schedules for the newsroom, pressroom, and mailroom departments.

Interviewed stakeholders to determine and gather business requirements to create a comprehensive training program for the manufacture of Wheelift: Heavy Transporters & AGVs. Distilled technical concepts into easily understood language for entry-level assembly workers. Developed and successfully implemented a train-the-trainer program to provide knowledge continuity.nuals.