Lead, mentor, and develop the product improvement team, ensuring high-quality deliverables and adherence to best practices and standards.Establish and communicate the product improvement vision, strategy, and roadmap, aligning with the company's goals and priorities. Identify and prioritize the product improvement and product consolidation opportunities, based on data analysis, customer feedback, market research, and competitive intelligence.Define and monitor the key performance indicators and success metrics for the product improvement projects, and report on the progress and outcomes.Collaborate with the engineering team to ensure the sibility, scalability, and reliability of the product improvement solutions. Collaborate with the Product Creation & Special Projects lead to ensure successful hand-off of data products.Stay updated on the latest trends and developments in business analytics, product improvement, and data-driven solutions.

Responsibilities• Train & develop a team of Analytic Consultants and Data Engineers to meet our strategic workforce planning goals.• Oversee the development of enterprise assets (data and self-service reporting) to empower business leaders with quality information to make data driven decisions.• Support our Predictive analytics team through the development of datasets for risk modeling use.• Use of Test & Learn framework to introduce new solutions.• Serve as a mentor in the Boost Mentoring program developing talent across the organization.• Develop enterprise policy & procedures related to Power BI usage, analytic governance, and data governance.• Oversee Product Owners on data projects, ensuring delivery of project objectives.• Oversee vendor partnerships for analytic project resources.• Represent AMIG in data/IT solution calls amongst global family of companies under Munich Re.• Prepare Monthly and Quarterly updates for the Executive Management Board and Department Leadership teams.• Develop insights on various ad hoc business problems using hybrid teams of onshore/offshore resources.• Contribute & Support data governance processes to ensure quality data at the source.• Serve on the Global Specialty Insurance (GSI) Culture Planning committee, integrating US based entities in a common culture.• Serve on local Employee Engagement Council, evaluating, planning, and presenting employee engagement opportunities across the AMIG organization.Key Achievements:• Created 50+ Power BI dashboards & Reports.• Established 4 Analytic assets for business use (Modeling data sources)• Delivered 4 successful projects• Established a Strategic Workforce Plan for modernizing skills and talents for cloud computing.• Co-authored Data Literacy Training for enterprise deployment.• Authored Business SME training to improve requirements gathering.

• Oversee development of data repositories supporting strategic advancement and business intelligence for commercial segment of 3rd largest health insurance company in the nation ($77B+) • Manage national and international teams of up to 8 including Business Intelligence professionals, Data Visualization Engineers, and vendor partners• Lead business growth strategy and collaborate with cross-functional teams (Executive Leaders, Sales, Healthcare) to improve key performance metrics (OKRs), cost reduction, and member experience• Recognized twice for effective leadership and performance as Top 10% of leaders (out of 20,000+) across Humana, based on results from annual employee feedback survey• Developed insights leading to 100%+ increase in Net Promoter results over a 3-year strategy and promoting company to Top 2 in the entire industry• Contributed to the redesign and implementation of evaluation program (Voice of the Customer) informing product/service design and process improvements and reaching 11 million+ members

• Focused on partner development with internal business stakeholders to affect process change and improve member experience with Humana products• Oversaw the build of more than 82 unique dashboards, which provided leadership across the organization with the improved ability to monitor KPIs• Successfully decreased incoming phone calls to reduce costs and increase productivity

• As an Associate Director of Data & Reporting, managed a team of analysts to create data sets for the purpose of business intelligence and insight mining that led to process improvement• Developed analytic strategies to support multi-year strategic objectives with regard to consumer experience and cost savings across business operations• Defined targets, designed tactical approach, collaborated with senior leadership, executed process and data analysis projects

• Directed team of Process Consultants and Analyst to identify opportunities for improvement within operations, including business process mapping and customer experience journey mapping• Identified analytics workforce gap, planned organizational change, and implemented new team to create data-driven environment; defined job roles and budget, facilitated training, and hired talent