Wesley Kam Email & Phone Number

Utilize CRM software to provide clients with tailored solutions to resolve software issues. Analyze client data for business owners to help them identify trends, manage inventory, and increase client retention. Build strong rapports with business owners to aid in the ongoing improvement of software features and improvements.

Beijing, China

• Maintain social media accounts and brainstorm new ideas to develop ways to enter the North American market
• Article writing related to company profile and matters related to Blockchain, IT, and gaming
• Side-by-side English consulting for CEO and co-founders

Hong Kong

• Designed the look, layout, and features of company website
• Analyzed and proposed ideas to board members with regards of implementing new strategies to help increase market presence
• Communicated with design and production team to create presentation materials for new and existing clients

• Provide legendary visa customer service by always having a positive attitude and utilize my strong verbal communication skills
• Engage customers in conversations to understand and help them meet current and future financial needs
• Create value to customers by providing advice on suitable products in order to generate sales revenue and increase customer retention

• Collaborated with leadership from Walmart and OSL in order to develop strategies that support company objectives
• Proactively solicited existing Walmart customers in order to drive sales and meet performance indicators, customer excellence, and operational excellence.
• Comprehensive knowledge of wireless retail industry in order to develop innovative marketing strategies to create awareness and maximize sales

Toronto, Canada Area

• Resolved customer issues and objections on a daily basis using various troubleshooting techniques as well as training other sales staff to do the same
• Applied various forms of marketing techniques by merchandising products in appropriate sections, in an appealing and strategic way
• Actively trained 3-5 new hires on a monthly basis to adhere to company’s culture, values and SOP guidelines. Also coached new hires in merchandising, sales and customer objection handling

Toronto, Canada Area

• Delivered daily planned curriculum-based activities and made changes to activities when appropriate
• Encouraged teamwork among campers and ensured the inclusion of all children was being promoted
• Created a fun and safe learning environment for children and resolved parent’s complaints by communicating with them and their child

French Language And Literature

Bachelor'S Degree, Marketing

Activities and Societies: Deca Case Competition