Wesley Jones Email & Phone Number

Stony Brook, New York, Us

• Oversaw and assisted with the deployment and configuration of Microsoft XDR and Sentinel, reducing the number of security tools and providing analysts with a single pane of glass view of the environment.• Developed and executed a Vulnerability Management program aligned with the NIST 800-53 Security Framework, ensuring a robust and secure infrastructure.• Conducted comprehensive security assessments for the acquisition of NextHealth Technologies, Inc. by Softheon, Inc., identifying potential risks and ensuring a smooth transition.• Proactively monitored and responded to security incidents and vulnerabilities, performing root cause analyses, and implementing effective remediation plans.• Collaborated with Security Operations team to review and discuss discovered vulnerabilities in weekly POAM meetings, ensuring the IT Operations team implements effective mitigation plans.

Denver, Colorado, Us

• Ensure the security of the organization's information systems through comprehensive security functions.• Directly support the Chief Information Security Officer, facilitating security project deliverables, devising security strategies, and improving overall operational security.• Assist the Chief Information Security Officer with the annual HiTRUST assessment audit preparation.• Manage detection engineering projects, focusing on process improvement and technology investment.• Continuously work to enhance the organization's risk posture.• Participate in threat modeling to identify threats and execute corresponding mitigations, acting as a facilitator and subject-matter expert.• Develop and launch a comprehensive IT Security training program to reduce security hazards, empower end-users, and promote security mindfulness.

Denver, Colorado, Us

Greenwood Village, Colorado, Us

• Oversaw network infrastructure build-out for new office suite/location.• Managed the Service Request and Incident ticketing queues in accordance with organization policy to meet SLA’s.• Drafted policy and procedure for imaging company laptops, prior testing and implementing Microsoft Intune.• Significantly reduced operational cost by facilitating key system projects.• Supported any technical systems for all departments within the organization.• Manage all organizational user accounts within Azure AD and, user mailboxes within Exchange O365.• Helped to grow organization headcount from 75 - 250 employees.

Greenwood Village, Colorado, Us

• Deployed and provided strategic Cloud Security solutions, including Symantec Email Cloud, Web Security, and Advanced Threat Protection.• Conducted product demonstrations, training, and presentations for clients during proof-of-concept and deployment phases.• Acted as a technical consultant for national enterprise accounts, identifying client needs and ensuring successful implementation of proprietary IaaS platforms.• Enhanced SLA performance by improving communication between Service Delivery and IT Support teams.

Cincinnati, Oh, Us

• Performed asset vulnerability and security management using various industry tools in a multi-environment infrastructure.• Supported Mercury Payment Systems and Vantiv’s Support Desks (Tier 1, 2, and 3).• Unlocked user accounts, performed password resets and ensured user permissions are properly configured.• Configured personal devices (iPhone, Android) for use on the Vantiv network. • Imaged end-user laptops and desktops• Remotely administered end-user machines.• Tracked and logged all IT Desktop related tickets.• Procured assets for end-users.

Redmond, Washington, Us

• Monitored and maintained over 30,000 Windows and Linux servers (physical and virtual) in both production and development environments, with extensive use of Zenoss and Solorwinds, Syslog for validation of system / network errors and configuration needs. • Ensured all consumer facing applications running and, remained in operation 24/7.• Documented all troubleshooting steps and solutions exclusively in Confluence and Wiki.• Monitored AS400 production applications and job processes.• Installed, configured, administered, maintained and monitored appropriate software technologies for business use. • Ensured optimum access, performance, capacity and availability of technologies deployed.• Ran regular operations, production jobs, backups, recovery plans and reporting as required.• Administered end-user accounts.• Upgraded technologies to include, hardware card change-out, device racking / un-racking, deploying and implementing patches.• Exercised judgment within defined procedures and practices to determine appropriate action.• Worked with vendors or Network Engineers to correct recurring problems with equipment and services.• Ensured interactions with customers were positive, productive, documented, and resolved in a timely manner or, followed through on.• Identified areas for improvement both personally and, for the company, as well as suggested solutions such as, training courses or team building events.• Provided support and troubleshooting of prior developed technology solutions.

Redmond, Washington, Us

• Provided technical product expertise and analysis to various NOA consumer service and reverse logistics programs and other departments as needed• Co-developed Nintendo of America Inc.’s first Display Support Repair program which resulted in a $300k+ savings in new product repair costs to the company• Performed product defect analysis and, chairs continuous improvement initiatives to drive improvements in product remanufacturing and repair processes• Performed product evaluations and failure analysis with regard to consumer claims, product safety, development of displays, display performance, product performance, and other departments• Managed and oversaw Nintendo of America Inc.’s new product line display builds• Served as department liaison with NCL (Nintendo Japan), Project Engineering, and Manufacturing engineering for on-going technical inquiries and change control management• Monitored and developed technical documentation such as: visual training aids, troubleshooting instructions and, repair manuals• Performed process audits and validated process management tools• Trained factory/department on future technological advances

Washington, Dc, Us

• Repaired, installed, adjusted, modified, and tested electrical systems and devices.• Oversaw the installation of a Local Area Network (LAN) from proposal to roll out which improved the moral and wellness of 283 sailors.• Developed and deployed training materials to a nine man team.• Worked under high pressure, multi-tasked, and met tight deadlines.• Read blueprints, schematics, diagrams, and technical manuals for wiring of new equipment, new additions and troubleshooting / repair.