Wesley Pace Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Bethesda, Maryland, Us

• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.• Handles troubleshooting, repair, and installation of hardware, software, operating systems for Mac & Windows, patch management, and application level troubleshooting.• Supports and troubleshoots wired, wireless, and VPN connectivity for desktops, laptops, mobile devices, and adds/removes computers.• Responds to inquiries via email, phone, or ticketing system; documents all support incidents via ticketing system and closes tickets once issues have been resolved. Appropriately labels and codes all tickets.

Us

• Monitored automated and end-user incident and outage reporting; troubleshot and resolved technical problems.• Implemented, maintained, and repaired routing, IP switching, firewalls, and remote access protocols; created reports on uptime, bandwidth usage, server utilization, and other key metrics.• Performed remote software cross-connects to establish service; assisted clients and technicians with the restoration of service.• Interpreted technical documents, manuals, circuit descriptions, and schematic drawings.

Falls Church, Va, Us

• Installed and configured network devices; conducted connectivity testing of networking devices.• Provided technical expertise in relevant skill areas including routers, Ethernet switches, and security gateways. • Executed approved changes for network device configurations. • Coordinated and communicated changes and major issues with the client and team members. • Worked closely with both government and contractor members to achieve rapid, effective response to incidents affecting network/server infrastructure.

Basking Ridge, Nj, Us

• Assisted customers with resolving complaints, interpreting, and clarifying account statements, and correcting billing issues. • Analyzed and isolated trouble conditions. • Evaluated and satisfied customer needs and handles customer inquiries, complaints, and other issues to ensure customer satisfaction. • Managed store inventory, processed equipment transactions, and handled high volumes of cash and other payment activity with a focus on maximizing the customer experience.

Us

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Installed, modified, and repaired computer hardware and software; maintained daily performance of computer systems. • Guided customer through problem-solving process; ran diagnostic programs to resolve problems. • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Ran reports to determine malfunctions that continue to occur.

Bellevue, Wa, Us

* Administered Microsoft utilities, including Active Directory, Group Policy, DNS, DHCP, and LDAP configuration.* Performed Windows Server installation, support, and troubleshooting in various deployments. * Performed Linux install, configuration, and troubleshooting. * Managed server patching and upgrade maintenance; administered monitoring and alerting tools.* Maintained the configuration of switches, routers, firewalls, and VPN solutions. * Implemented and maintained a VDI (Virtual Desktop Infrastructure) environment. * Supported workloads using both SAN and NAS technologies from NetApp, EMC, and others.

Certificate, Certified Ethical Hacker

Bachelor Of Science - Bs, Computer Science