L2 Voice Engineer
Nexevo Solutions
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Wesley Rocha Email & Phone Number
L2 Voice Engineer
at
Nexevo Solutions
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
L2 Voice Engineer
Location
Perth, Western Australia, Australia
Who is Wesley Rocha? Overview
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Quick answer
Wesley Rocha is listed as L2 Voice Engineer at Nexevo Solutions, based in Perth, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Wesley Rocha.
Wesley Rocha previously worked as L2 Voice Engineer at Sau Digital Australia and Customer Service Manager at Meal Prep Sunday. Wesley Rocha studied at Universidade Paulista.
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Email format at Nexevo Solutions
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Nexevo Solutions
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Profile bio
About Wesley Rocha
I am a qualified and professional support analyst with 7 years of experience in telecommunications such as Avaya, 3cx, Fortivoice, and Freepbx. I have strong creative and analytical skills and am a good team player with keen eye for solving problems.
Current workplace
Wesley Rocha's current company
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5 roles
Wesley Rocha work experience
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L2 Voice Engineer
• Support and maintenance of VOIP system ( Cisco, FortiVoice, UCM and 3cx)• Systems IP Telephony systems and Unified Communication• Office365 Administrator. (SharePoint, Exchange, OneDrive, MS Teams, Enterprise Mobility Suite, Endpoint Manager)• Desktop and server administration. (Windows/Linux)• Virtualization solutions. Hyper-V and VMware.• On-site and remote support in Australia & Asia clients.• Cyber security solutions.• Document management• Networking DHCP, DNS, TCP/IP, router, firewalls, wireless access points.
Customer Service Manager
Increasing efficiency in customer service processesCustomer service via phone, chat, and email.Responsible for creating automated customer service IVR (crisp)Responsible for creating a new Q&A Responsible for creating a new SOP process
Apr 2023 - Nov 2023
Technical Support Analyst
Responsible for the customer support department in VOIP, video conferencing, and structured cabling.Responsible for implementing new projects in VOIP, SIP, 3CX, Avaya IPO500, and StarLeaf (video conferencing).Providing Level 2 support for Avaya (IPO500 and CMM), 3CX, and StarLeaf.
Nov 2016 - Jul 2021
Technical Support Analyst
Creation and handling of new internal and external customer tickets.Initial support for customers in VOIP, SIP, Avaya, and Microsoft Office.Remote and on-site assistance.Configuration and maintenance of Avaya IP500 (for medium and large companies).Configuration and maintenance of computers and laptops.Configuration of firewall, Microsoft Office, VPN, and internal telephony.
Mar 2013 - Nov 2016
4 education records
Wesley Rocha education
Education record
Education record
Escola Estadual Dr Honorio Monteiro
Intercambio Eua, Teaching English As A Second Or Foreign Language/Esl Language Instructor
Connect English
Business English, Intercambio De Inglês Voltado A Negócios
Internexus English School
FAQ
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What company does Wesley Rocha work for?
Wesley Rocha works for Nexevo Solutions.
What is Wesley Rocha's role at Nexevo Solutions?
Wesley Rocha is listed as L2 Voice Engineer at Nexevo Solutions.
Where is Wesley Rocha based?
Wesley Rocha is based in Perth, Western Australia, Australia while working with Nexevo Solutions.
What companies has Wesley Rocha worked for?
Wesley Rocha has worked for Nexevo Solutions, Sau Digital Australia, Meal Prep Sunday, Namassa, and Sagaz Tecnologia.
How can I contact Wesley Rocha?
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What schools did Wesley Rocha attend?
Wesley Rocha studied at Universidade Paulista.
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