Wesley Stringer Email & Phone Number

Los Angeles, Ca, Us

Southern California

- Directly manage a team of 90+ Individuals.- Own recruitment, development, performance management, and training programs.- Collaborate and build team partnership with other executive leaders, store directors, and district managers to drive operational excellence.- Oversee total store operations, ensuring optimal performance and guest satisfaction.- Annually drive over $109 million in sales.- Conduct meetings to strategize profitability and efficiency.- Analyse data for application towards further developing the business.- Oversee Starbucks operations within the store, ensuring quality service and customer satisfaction.

Eastvale, California, United States

T1961D232- Oversee the human resources operations assisting more than 230 team members.- Support the store in reaching goals in sales, safety, training, and guest satisfaction.- Ensure that the store is set-up for success each day. - Partner alongside other store leaders and store directors.- Lead team-member orientations and meetings- Assist in the current hiring needs of the store while simultaneously reducing turnover rates.

Riverside County, California, United States

•Assist over 10,000 university faculty and students by offering immediate assistance in troubleshooting technical problems.•Troubleshoot straightforward and complex user issues by providing helpful solutions such as self-help resources and initiating follow-ups to ensure a successful resolution.•Offer exceptional customer service to all clients and promptly addressed their queries and problems in person, via telephone, email, or through the internal ticketing system.

Eastvale, California, United States

• Engaged in high-volume daily customer interaction, assisting customers from entrance to exit in a fast-paced environment.• Courteously and promptly handled customer queries and complaints and escalated serious situations to senior management.• Supervised employees on each shift and provided training and coaching on their performance.• Ensured compliance with company policies, health, and safety standards.

San Bernardino, California, United States

- Lead and manage the collection of shipments and parcels depending on size and location- Arrange items, products, and parcels based on size and route-Handle carts, trolleys, hand trucks, and other machinery to deliver huge quantities of stuff-Arrange stock, monitor inventory, and examine packages for defects and problems-Reviewing and assessing incoming and departing shipments

Riverside County, California, United States

- Welcomed and greeted customers that visited the establishment and provided excellent customer service during high-volume, fast-paced operations. Courteously and promptly handled customer queries and complaints and escalated situations to senior management when needed.- Replenished and maintained various product displays regularly to increase sales and enhance the customer experience.- Assessed customers’ needs and shared knowledge of the company’s products and services that suited their needs, and then implemented upselling and cross-selling strategies where possible in a professional manner.

Flowood, Mississippi, United States

•Trained all new staff members on existing restaurant procedures, including guest reservation processes, customer service delivery, and sales and marketing techniques to promote the business.•Greeted guests and demonstrated detailed knowledge of the restaurant’s service offerings by answering questions regarding various drinks and beverages, offering drink recommendations upon request, and upselling additional products when appropriate.•Documented customer orders using the POS system and handled all currency and credit transactions quickly and accurately.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Marketing, 3.78

Magna Cum Laude