Director Of Operations
Indianapolis, Indiana Area
Directly responsible for analyzing, guiding, and developing loan services in the region. Manage a staff of 4 District Managers (in Indiana), 70+ field employees, 11 locations, $5MM sales operating revenue. Total oversight of P&L (profit and loss), sales, operations, finance, HR, risk (bad debt/loss) management.* Worked closely with the Vice President of Loan Store to target global approach in overall operations. Adjusted quickly to new product line and company expectations.* Led start up presence of a new company Auto Title Loan product in Ohio. Successfully set up districts of 7 branches throughout the state.* Accomplished $4.8MM in sales revenue; managed $3.6MM in controllable expenses in 2014.* Forecast monthly and quarterly budget business drivers of revenue, expenses and bad debt losses for the region.* Managed bad debt losses and worked closely with the Director of Financial Support; * Enforced daily procedures outlining banking, collections, audits, local store marketing and other company policies.