Wesley Mclaughlin Email and Phone Number
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A cross-functional leader with 10+ years of experience working at rapid growth Web 2.0 & Web3 organizations, specializing in people, systems, and operations.Entrepreneur with 3+ years of experience running e-commerce small businesses as well as digital service offerings.
Pnwtco Llc
View- Website:
- linktr.ee/PNWTCO
- Employees:
- 1
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Small Business Owner (Ecommerce And Retail)Pnwtco LlcSeattle, Wa, Us
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FounderPnwtco Llc Jan 2021 - PresentCuration & Resale of Nostalgia That’s Worth Investing In: Pokémon TCG, sports cards, sportswear, & electronicsImporting of rare vintage trading cards, as well as brand new collectible products from JapanTCG Services: Consignment, Grading, & AppraisalDigital Services: Web Design / Hosting, Graphic Design, Inventory ManagementTop Rated Plus Seller on eBay & Level 4 Seller on TCGPlayer.com
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Customer Success ManagerStably Feb 2022 - Feb 2023Seattle, Wa, UsOwned and administrated the following systems: Discord, Trustpilot, WeTransfer, Zendesk, & ZapierZendesk (CRM) by the numbers: Improved our first reply time (FRT) median by 66% & time to resolution median by 29%, implemented over 25 automations & triggers, and published 75 Zendesk help center articlesImplemented daily testing of our product both end-to-end and newly released features on a daily basis, which included creating a QA Playbook (SOP)Managed our day-to-day relationship with Prime Trust (regulated custodial partner) for asset administration and disbursements, as well as KYC/AML compliance for end users Led cross-functional process improvement discussions and design related to business ops, systems, and tech ops -
WebmasterAmerican Nurses On A Mission May 2021 - Dec 2021
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Project Management Department LeadAchieve Internet Mar 2018 - Jan 2020San Diego, Ca, UsExpanded the department from being the sole PM through hiring and managing three additional project managers over the course of my first six months in the roleHandled oversight of our portfolio which included 10-15 clients and 20-30 projectsCurated a comprehensive four week onboarding and training plan, which became the template utilized by all department heads at the companyArchitected and implemented processes of a new hybrid project type that included both a base product with custom development add-ons within a single project and timeline -
Resource Allocation ManagerAchieve Internet Mar 2018 - Jan 2020San Diego, Ca, UsCrafted a solution within JIRA as well as the add-ons Tempo Timesheets and Planner to accurately forecast, assign, and report out on utilization company wideActively managed the assignment of 30+ resources across 5 departments for all active development projects as well as forecasted project via Insightly by Business DevelopmentExecuted weekly resourcing meeting with the C level suite and department heads
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Project ManagerAchieve Internet Aug 2017 - Mar 2018San Diego, Ca, UsChampioned a relationship with a key stakeholder with my counterpart at Apigee (now a part of the Google Cloud Platform) which delivered an increase in communication lines and ultimately new clientsFostered valuable relationships with key clients such as: Moody’s Analytics, Charles Schwab, StubHub, and Allstate which produced multiple phases with each clientUtilized both Agile and Waterfall methodologies for managing custom Drupal implementations, API development, as well as react and angular for mobile applications
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Operations Performance LeadMopro Sep 2016 - May 2017Newport Beach, California, UsApproved the launch of over 800 fully responsive small business websites from clients of my team membersIncreased team size from 4 to 9 and trained 18 employees in totalCoached team members on strategies to meet and exceed their monthly KPI goals -
Enterprise Account SupervisorMopro Jan 2016 - Sep 2016Newport Beach, California, UsCollaborated with the VP of Business Development to manage relationships with brands like Skechers, Cinnabon, Wetzel’s Pretzels, Tapatio Hot Sauce, and Private Label Realty Supervised operations of my team in regards to ensuring to promote a positive cross-functional work environment to meet both client deadlines and internal business objectives
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Account ProMopro Sep 2015 - Jan 2016Newport Beach, California, UsEngaged in operations activities including but not limited to: website design, social media and search engine marketing administration, logo creation, and new staff training utilizing an AI driven proprietary platformInterfaced with internal teams (video editing, production, design, tech, sales & BD), independent videographers and Mopro clients
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Editorial WriterOnly The Beat Aug 2013 - Mar 2016Networking with artist and festival management teams to identify availability for interviews and ultimately turning them into web contentUtilizing Wordpress to write weekly editorials surrounding new music releases
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Operations/Logistics SpecialistSnorkel Hot Tub Oct 2014 - Aug 2015Processing incoming orders & purchasing orders in Mail Order Manager (MOM)Troubleshooting hardware/software/networking issues in houseUsing MISYS to create and put a new MRP System in place
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Field TechnicianField Telecomms Inc Dec 2013 - Mar 2014Plano, Tx, UsDetermined appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and installs communication circuitsProvided reports, completed requests for new service, and determined methodology for installing telephone service -
Installation TechnicianTelcoprim Mar 2013 - May 2013Contracted position doing inventory, removal, and replacement of network cards/computer cards in CenturyLink switches
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Director Of Academic AffairsDelta Tau Delta Jan 2011 - Jan 2012
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Website AdministratorDelta Tau Delta (Epsilon Gamma Chapter) Jan 2010 - Jan 2012
Wesley Mclaughlin Skills
Wesley Mclaughlin Education Details
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Wsu Carson College Of BusinessGeneral -
Highline CollegeGeneral
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Auburn Riverside High SchoolRegular/General High School/Secondary Diploma Program
Frequently Asked Questions about Wesley Mclaughlin
What company does Wesley Mclaughlin work for?
Wesley Mclaughlin works for Pnwtco Llc
What is Wesley Mclaughlin's role at the current company?
Wesley Mclaughlin's current role is Small Business Owner (eCommerce and Retail).
What is Wesley Mclaughlin's email address?
Wesley Mclaughlin's email address is we****@****pro.com
What is Wesley Mclaughlin's direct phone number?
Wesley Mclaughlin's direct phone number is (844) 207*****
What schools did Wesley Mclaughlin attend?
Wesley Mclaughlin attended Wsu Carson College Of Business, Highline College, Auburn Riverside High School.
What are some of Wesley Mclaughlin's interests?
Wesley Mclaughlin has interest in Volleyball, Professional Networking, Traveling, Risk Management, Education, Environment, Basketball, Science And Technology, Music, Human Rights.
What skills is Wesley Mclaughlin known for?
Wesley Mclaughlin has skills like Leadership, Microsoft Office, Social Media, Outlook, Microsoft Excel, Social Networking, Teamwork, Customer Service, Access, Time Management, Facebook, Team Building.
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