I create an awesome customer experience by serving clients through various social media channels, Live events, sales and the onboarding process.

Wess Walters, MBA is the owner and chief consultant at Wess Walters & Associates found at WessWalters.com a company that teaches the importance of enhancing the Customer Experience (CX). Wess and his team concentrates on what he calls the 3 pillars of Customer Experience which are: The First Impression, the user’s first interaction with your product, service or institution, The Connection, the organization’s human touch with the ability to connect with the customer using effective listening, empathy & altruism and The Execution, the organization’s ability to deliver on the written and unwritten promises to the customer. For over 15 years Wess has studied extreme customer service in the hospitality, freight, restaurant, retail, healthcare and entertainment industries at some of the most recognizable brand such as Marriott, The Ritz-Carlton, Emory Healthcare, Sheraton, Walgreens, Hyatt, UPS, Darden restaurants and Turner Broadcasting. His research has revealed the secrets that make these brands successful and he shares these findings to his followers.

Marketing Massive is Video production/post-production that bridges the gap between video and your existing Social Media efforts.

Responsible for taking a client's ideas from conception to production, post, and delivery in multiple formats. This includes storyboard development, ENG style shooting and?or studio production to post-production using Final Cut Pro, Adobe Premier,After effects and Adobe Photoshop.

Responsible for ENG (Electronic News Gathering) and on-site analysis for productions. Responsible for videography, composition and live production in its entirety. In post production, responsible for editing projects using Final Cut Pro.

Collaborated with the Webmaster, graphics department and editorial to manage and maintain consistency between online content and content in print magazine. Orchestrated live in-studio productions daily against green screen with clients in the entertainment industry. Was responsible for setting up ENG style productions and assigning editors for postproduction. In addition, was responsible for updating rollingout.com with new videos using brightcove online video platform to publish and distribute video online. Managed vacation time and various employee requests for team players in 4 different metropolitan cities.

Duties included setting up and operating a wide range of audiovisual equipment. Was in charge of striking and maintaining service-oriented relationships with in-house property staff at locations such as the Sheraton downtown, West Inn Marietta, Cobb Galleria Centre, and Georgia International Convention Centre. Performed quality control procedures following all set strikes.

Served as technical specialist for media related material produced through the Library Services of Crawford Long Hospital. Was responsible for camera operation during live productions filmed within the O.R. and produced original material for Crawford Long Hospital's CCTV. Served as media liaison for videoconferences held between Emory’s sister properties and international hospitals such as Hospital de la Universidad de Columbia in South America. Was responsible for producing and archiving media for hospitals perinatal department. Also produced and shot, Anesthesia: the first 100 year-Dr. Crawford Long and the history of Anesthesia