Wessam Arafa Email and Phone Number

The RoleManaging partners’ performance, Sales Target monthly, quarterly and overall KPI’s in line with STC strategy.The ResponsibilitiesTarget:· Achieve the monthly/quarterly/annual SME sales targets.· Manage partners’ sales teams to achieve company KPIs.· Site visit to assure Customer Satisfaction and support partners in sales. Development:· Prepare business development plan for partners.· Develop suitable business cases to facilitate work flow and obtain business opportunities.· Develop reports that reflect market status.· Accompany partners’ KAMs on client visits regularly.· Ensure that partners have the required sales tools.· Monitor competitors’ sales activities within the market place.People Management:· Hiring (Interview the candidates and choosing the qualified one’s).· Provide training to partners’ staff.· Make sure all team members’ professionals and sales oriented.· Training the new team members to be effective sales men and keep the rest update.Operation:· Weekly shear visits with team members, to identify their weekly and strongly points, obstacles in closing deals, mega deals and exchanging experience.· Check the validity of new deals documents & preparing the needed requests in order to send for activation team (Operation Team).· Consolidate the sales executive’s daily visits & forecasts.

Executive marketing strategies, Conducted market survey for Potential customer awareness and acceptanceof the products in the corporate and small business sector, Maintain and update monthly competitor’s reports. Scheduling, planning, sales analysis and forecasting functions, Maintaining Reports, Submitting Quotation as per Customer Requirement, Taking care of Customer up to their Satisfaction with after Sales Service, Daily Meeting with Corporate Marketing Executive, Weekly Meeting with Top Management, Control and monitoring of sales in the assigned territory by frequent visit to themarket, supervising follow-ups and chasing for credit collections to recover theout standings Leading the team to compete with the competitors for making a high-securedposition in the market .

Able to handle complaints, even when handling unpleasant customers. Works accurate and with eye for detail. Handles in the best interest of both customer and company. Able to use automated information systems to analyses the customer’ssituation. Able to suggest improvements to the various communications by the company(e.g. website, FAQ, etc.) Willing to build a long-term relationship with the customer (not a "job-hopper")

Once i finished the bachelor degree of commerce from Mansoura university i joined Vodafone as Sales representative and upgraded to Supervisor in 2008 .