Wessam Mobasher Email & Phone Number

Egypt

Retail Area Manager | Driving Sales Growth and Enhancing Customer Experience • Passionate about delivering exceptional customer service by fostering a culture of excellence across all retail locations. • Proven track record in driving sales performance and achieving commercial targets through effective leadership and strategic planning. • Skilled in implementing tailored sales strategies that align with customer needs and market trends, ensuring sustainable growth. • Focused on creating personalized and memorable shopping experiences that strengthen customer loyalty and retention. • Adept at training and mentoring teams to excel in both customer service and sales performance, ensuring a seamless connection between the two. • Experienced in analyzing sales data and customer insights to optimize product offerings and drive revenue. • Committed to developing initiatives that enhance service standards, increase footfall, and boost conversion rates. • Skilled at building strong customer relationships, driving repeat business, and elevating brand reputation. • Expertise in coordinating marketing and promotional activities to maximize sales opportunities and meet targets. • Dedicated to empowering teams to take ownership of the customer experience and deliver consistent results in service and sales.This version reflects your ability to drive sales growth while prioritizing customer-centric strategies

Cairo, Egypt

Cairo, Egypt

Dubai, United Arab Emirates

Boutique Manager- Giorgio Armani flagship - Increased the store`s sales against previous year in all the categories.- Increased the store customer service standard from 80% to 96%.- Maintained and increase a high database of returning customers- Achieved the highest audit standard by always being at least 20% above the target.- Managed Giorgio Armani made to measure event and increase the turn over by 50% against last year.- Achieved the yearly store Target.

Dubai, United Arab Emirates

Armani Outlet in Dubai Outlet Village.-Increases store liquidation by increasing the store sale through.-Builds a skilled and motivated sales team that achieved the store`s yearly budget while maintained high customer service standard.- Recruited, trained, coached and developed sales team to become an A players and senior sales consultant to becoming a store supervisor and a store manager.- Increased outlet stores liquidation while maintaining healthy marginsDuties• Greeting & welcoming all potential and existing customers to the store. • Matching the customer’s needs to the right product. • Willing to approach customers and able to close a sale.• Working as part of the sales team providing excellent customer service.• Taking customer payments in cash or via credit cards. • Excellent product knowledge. Occasionally negotiating with customers on price. • Dealing with and resolving customer complaints and concerns.• Building a great rapport with customers.• Having team meeting and sharing best practice ideas with colleagues.• Adherence to all Company policies and procedures. • Maintaining very high merchandising standards.• Analyzing sales statistics and determining sales potential & inventory requirements.

Egypt

Senior Sales Assistant - Marks and SpencerAl-FuttaimOctober 2013 – Present (2 years 1 month)Sales Achievement: Conduct sales analysis, follow up on market trends and monitor the competition’s activity . Propose ways to improve the business: in store merchandizing, opening hours, product mix. Produce quantitative and qualitative sales report. Be present in the shop floor to generate sales and handling VIP customers.Customer Service : Identify customer potential needs and use initiatives to meet those needs. Ensure consistency in customer service delivered and handle all complaints. Ensure building, maintaining and using the customer data base.Stock Management: Enter all received goods and ensure stock control and proper record of all stock movements. Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action. Prepare for the inventory. Assisting with the admin affairs such as SOD, EOD and transfers In, Out.Merchandising: Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation. Implement all merchandising as per the brand’s visual merchandising guidelines. Conduct daily walkthroughs to check presentation standards.Man Management: Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff. Generating weekly , monthly reports for the line manager about sales and staff performance. Monitor and ensure that all issues related to local rules ,SOPs and regulations are implemented in the shop. Manage, engage and delegate the responsibilities of the team reporting to myself. Assist in Conducting the appraisal and assessment of own team members and eensuring that staff objectives are achieved. Responsible for coaching and training own team members.

Egypt