Wessam Farouk Email & Phone Number

Gharbia, Kafr El-Zayat, Eg

Develop technical aspects of the company’s strategy to ensure alignment with its business goals• Discover and implement new technologies that yield competitive advantage• Help departments use technology profitably• Supervise system infrastructure to ensure functionality and efficiency• Creating and implementing IT Polices, protocols and standards.• Working with upper management and Senior IT staff to develop IT Department budget.• Build quality assurance and data protection processes• Monitor KPIs and IT budgets to assess technological performance• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology• Communicate technology strategy to partners and investors• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market.• Overseeing new network and system implementations.• Infrastructure Designing for all University building (Network security& design – Surveillance System -Storage System -Backup &Disaster recovery -Wireless solutions- Cloud Solutions &hosting - VOIP solutions)

Cairo, Eg

 Develop technical aspects of the company’s strategy to ensure alignment with its business goals Discover and implement new technologies that yield competitive advantage Help departments use technology profitably Supervise system infrastructure to ensure functionality and efficiency  Build quality assurance and data protection processes Monitor KPIs and IT budgets to assess technological performance  Use stakeholders’ feedback to inform necessary improvements and adjustments to technology Communicate technology strategy to partners and investors  Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market.  Managing Surveillance Systems project (paling-Design –Implementation

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. • Participates in technical research and development to enable continuing innovation within the infrastructure and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.• Design new site infrastructures• Analyzing system logs and identifying potential issues with computer systems.• Responsibility for documenting the configuration of the system.• Participate in the writing of documentation of standard procedures and common IT support issues.• Maintain integrity of the network, server deployment, and security.• Foresee, search and find solutions for complex technical issues.• Service Level Management: draw up needed SLA for all requirements and services request, concerning IT Infrastructure and business application. These SLA must be monitored and measured on a regular basis and reviewed where needed.• Responsible Disaster Recovery (DR) location.

• Report to the Director of Training• Prepare daily lesson plans• Provide instruction as directed and uses effective teaching methods• Conducts lab exercises• Strong Communication skills to deliver course content• Create monthly student evaluations• Establishes academic goals and objectives for student success• Provides academic counseling as appropriate• Monitors attendance logs• Enforce student policies (i.e. dress code, attendance, classroom protocol)• Evaluates student progress• Attends Training team meetings, as well as classroom related event• Document classroom activity

o Oversee the development and maintenance of the IT strategic plan.o Approve vendors used by the organization and monitors their financial condition.o Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.o Coordinate priorities between the IT department and user departments.o Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.o Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees, hiring and firing. The manager oversees his staff.o Communication may be one of the most important responsibilities of a manager to keep the workplace running efficiently.o Ensure technology is accessible and equipped with current hardware and softwareo Perform other related duties as required during working hours

Cairo, Eg

o Manage Service Desk staff& Manage Operationso Manage issue/risks resolution.o Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and coordinate with Purchase dept. in this regard.o New branch implementation (planning and designing).o Providing support, including procedural, documentation.o Responding within agreed time limits to call-outs, (Maintain SLA’s as required).o Technical writing or- documentations.o Following escalation Matrix for all open cases with third parties.o Planning and Forecasting for the New Year budgeting.o Accountable for Fixed Assets tracking Projects “Project manager”o Design and implement an organization wide request/resolution/reporting System.o Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly and efficiently.o Ensure adherence to defined policies/procedureso Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Managero Manage and execute ad hoc reporting requirementso Conduct work load planning, estimating and prioritizationo Adhere to Accenture defined policies and procedureso Manage Accenture quality assurance programmerso Attend defined Accenture management team meetingso Manage accuracy and timeliness of resource time reportingo Manage budgets and financials of teamo Manage team of approximately 5 peopleo Co-ordination and management of team work loado Interviewing of staff.o Goal setting and performance management of teamo Maintain defined Accenture quality standards

Maadi, Cairo, Eg

o Installing and configuring computer systems & Printer support & replacing parts as required.o Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office.o Supporting remote users in & out of Domain environment.o Installation and applying patch, Windows patch management.o Installation Security Applicationo Finding solutions to problems & fixing major fault on the operating systems.o Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications to support systems and users.o Prioritizing and managing several open cases at one time.o Handles troubleshooting & solves problems via phone / remote access.o Repairs hardware problems for laptop & Desktop.o Testing and evaluating new technology.o Provide 1st and 2nd level of support, for some applications to users.o Provide support through multiple channels, such as telephone, portal, emails etc.o Organize and document all software installation, maintenance, Warranties and licensing.o Assist the system administrators in their functions as needed.o Provide and manage the staff availability to have 24x7 supports.

Maadi, Cairo, Eg

Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone. Troubleshoot DSL common module problems with other related departments.

o Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System).o Teaching Internet Fundamental.o Teaching Network Essential.

o Managing the information department.o Constructing and managing databases.o Managing the local area network

 Assemble computer systems. Working with maintenance programs. Maintenance of laptops computers (hardware and software).

Comptia A+, Comptia A+

Faculty Of Commerce, Faculty Of Commerce