Wessling Galdamez
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Wessling Galdamez Email & Phone Number

Director of Sales Operations @ Omni Interactions | Process Optimization, Technology Integration at Omni Interactions
Location: Guatemala City, Guatemala 8 work roles 4 schools
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Role
Director of Sales Operations @ Omni Interactions | Process Optimization, Technology Integration
Location
Guatemala City, Guatemala
Company size

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Wessling Galdamez is listed as Director of Sales Operations @ Omni Interactions | Process Optimization, Technology Integration at Omni Interactions, a with 76 employees, based in Guatemala City, Guatemala. AeroLeads shows a matched LinkedIn profile for Wessling Galdamez.

Wessling Galdamez previously worked as Director of Sales Operations at Omni Interactions and Sr Manager, Innovation and Digital Transformation at Omni Interactions. Wessling Galdamez holds Master'S Degree, Business Intelligence & Analytics, Master’S Degree In Business Intelligence & Analytics from Universidad Galileo.

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Omni Interactions

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Profile bio

About Wessling Galdamez

Results-driven Director with 8 years of success in the BPO industry. I'm passionate about using technology and data to transform businesses and improve customer experiences. At Omni Interactions, I've spearheaded key initiatives that boosted efficiency and made a real difference for our clients.Here's what I bring to the table:- Expertise: Business analysis, process improvement, finance, project management, and data analysis.- Leadership: Building strong teams and collaborating across departments to get things done.- Communication: Fluent in Spanish and English, with a knack for connecting with people at all levels.- Drive: Always looking for new ways to improve, I consistently exceed goals and align projects with the company's vision.

Listed skills include Customer Service, Microsoft Office, Microsoft Word, Leadership, and 15 others.

Current workplace

Wessling Galdamez's current company

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Omni Interactions
Omni Interactions
Director of Sales Operations @ Omni Interactions | Process Optimization, Technology Integration
englewood, colorado, united states
Website
Employees
76
AeroLeads page
8 roles · 17 years

Wessling Galdamez work experience

A career timeline built from the work history available for this profile.

Director Of Sales Operations

Current

Guatemala City, Guatemala, Guatemala

Strategic Sales Planning: Collaborating with leadership to devise and execute sales strategies in line with business goals; driving revenue growth and market penetration.Sales Process Enhancement: Analyzing and refining sales processes to eliminate bottlenecks, boosting efficiency and conversion rates.Data-Driven Insights: Utilizing analytics for actionable insights; developing and maintaining sales performance metrics and dashboards.Sales Tech Integration: Managing the selection and implementation of CRM systems and sales tools, ensuring smooth team adoption.Cross-Functional Collaboration: Partnering with Marketing, Finance, and Operations for aligned strategies and resource sharing.Team Leadership & Development: Leading and nurturing the sales operations team; focusing on best practices, career growth, and high performance.Sales Training Initiatives: Working with Sales Training to develop programs that elevate the team's skills and customer engagement capabilities.Commitment to Innovation: Keeping pace with industry trends and emerging technologies for continuous improvement in sales operations.

Sep 2023 - Present

Sr Manager, Innovation And Digital Transformation

Guatemala City, Guatemala, Guatemala

🔹 Strategic Leadership: Identifying areas of opportunity and spearheading large-scale changes to improve overall company performance.🔹 Process Optimization: Implementing procedural changes and adopting new technologies to drive measurable improvements.🔹 Collaborative Approach: Working closely with stakeholders to develop and execute new strategies, policies, and procedures.🔹 Technology Integration: Overseeing the implementation of new technology systems and ensuring seamless updates.🔹 Effective Communication: Acting as a liaison between departments to ensure alignment and successful adoption of changes. #BusinessTransformation #ProcessOptimization #StrategicLeadership #TechnologyIntegration #EffectiveCommunication

Jun 2022 - Jan 2024

Reporting & Analytics, Senior Manager

Guatemala, Guatemala

🔹 Reporting Team Leadership: Formed and led a team of reporting analysts, pioneering operational reporting for the delivery management group to uncover vital insights into trends and performance.🔹 Actionable Data Insights: Leveraged data analytics to pinpoint improvement areas and devised practical plans to address crucial needs.🔹 Efficient Payroll Management: Oversaw payroll operations to ensure accurate and punctual salary payments and handled various compensation matters.🔹 Informative Payroll Reports: Generated comprehensive payroll reports, delivering in-depth insights into payroll trends for data-driven decision-making.🔹 Process Optimization: Implemented procedures that enhanced payroll processes, streamlining operations and fostering an efficient payroll system. #OperationsLeader #PayrollManagement #DataInsights #ReportingExcellence #ProcessOptimization

Sep 2020 - Jun 2022

Reporting & Analytics, Manager

Guatemala, Guatemala

Apr 2020 - Sep 2020

General Project Manager

Zone 10, Guatemala City, Guatemala

🔹 Problem Solver: Identified issues and implemented effective solutions, driving rapid improvements in development processes and ensuring continuous enhancement.🔹 Learning Effectiveness: Led quality assurance initiatives, optimizing training practices and design techniques to maximize the effectiveness of learning programs.🔹 Project Management: Defined project deliverables and diligently monitored task statuses, ensuring timely and successful project completions.🔹 Process Optimization: Evaluated learning solutions and processes, offering insightful recommendations for improvements in success measurements and quality standards.🔹 Industry Insights: Stayed ahead of learning and development trends, leveraging innovative approaches to shape cutting-edge solutions. #LearningDevelopmentLeader #ContinuousImprovement #QualityAssurance #ProjectManagement #InnovationInLearning

Dec 2018 - Mar 2020

Hr Analytics Specialist Iii

Guatemala

🔹 Prioritized Reporting: Assessed departmental needs and strategies, providing valuable insights to management and enhancing decision-making processes.🔹 HR/L&D Efficiency: Developed powerful spreadsheets to streamline tracking and reporting procedures, boosting efficiency in HR and Learning & Development.🔹 Informed Decision-Making: Evaluated data, monitored KPIs, and presented results to stakeholders, enabling informed decisions and mitigating inefficiencies and risks.🔹 Data Integrity: Established robust reporting criteria and standards, ensuring data integrity while managing databases, spreadsheets, and tracking mechanisms.🔹 Reporting Excellence: Produced compelling presentation materials, including graphs and reports, to effectively communicate insights and drive business growth.🔹 Technical Prowess: Leveraged advanced Excel formulas and functions to optimize reporting functions and applications, enhancing infrastructure support. #DataReporting #ProcessOptimization #TechnicalExpertise #DataIntegrity #ReportingExcellence

Jul 2015 - Nov 2018

Customer Service / Technical Support Representative

Guatemala

🔹 Customer Support: Proactively addressed customer inquiries, offering prompt solutions and resolving issues with efficiency.🔹 Performance Enhancement: Contributed valuable insights to in-house committees, elevating team performance and adhering to company standards to enhance customer service.🔹 Client Education: Empowered clients with knowledge of company systems and established frameworks, enabling them to access desired services seamlessly.🔹 Technical Troubleshooting: Collaborated with support teams to troubleshoot and resolve emergent technical issues, ensuring seamless user experiences.🔹 Technical Expertise: Acquired and maintained proficiency in wired and wireless internet, email protocols (IMAP, Pop3, SMTP), digital TV, and malware/virus removal software.

Sep 2013 - Jun 2015

Encargado De Ventas

Comercial Emmanuel

Guatemala City, Guatemala, Guatemala

🔹Implementing effective credit policies to optimize cash flow while ensuring customer satisfaction.🔹Streamlining supply chains and minimizing stockouts through meticulous inventory monitoring.🔹Thriving in dynamic environments, constantly seeking opportunities for skill refinement and contributing to organizational growth.

2010 - 2011 ~1 yr
Team & coworkers

Colleagues at Omni Interactions

Other employees you can reach at oiteam.com. View company contacts for 76 employees →

4 education records

Wessling Galdamez education

Master'S Degree, Business Intelligence & Analytics, Master’S Degree In Business Intelligence & Analytics

Bachelor In Business Administration, International Business/Trade/Commerce, Bachelor

Accountant, Accounting And Finance, High School

Escuela Oficial Mixta "Justo Rufino Barrios"
FAQ

Frequently asked questions about Wessling Galdamez

Quick answers generated from the profile data available on this page.

What company does Wessling Galdamez work for?

Wessling Galdamez works for Omni Interactions.

What is Wessling Galdamez's role at Omni Interactions?

Wessling Galdamez is listed as Director of Sales Operations @ Omni Interactions | Process Optimization, Technology Integration at Omni Interactions.

Where is Wessling Galdamez based?

Wessling Galdamez is based in Guatemala City, Guatemala while working with Omni Interactions.

What companies has Wessling Galdamez worked for?

Wessling Galdamez has worked for Omni Interactions, Telus International Central America, and Comercial Emmanuel.

Who are Wessling Galdamez's colleagues at Omni Interactions?

Wessling Galdamez's colleagues at Omni Interactions include Dejon Smith, Alexandria Kaplon, Bonita Dargan-Lindsey, Teona Miller, and Angela Macmillan.

How can I contact Wessling Galdamez?

You can use AeroLeads to view verified contact signals for Wessling Galdamez at Omni Interactions, including work email, phone, and LinkedIn data when available.

What schools did Wessling Galdamez attend?

Wessling Galdamez holds Master'S Degree, Business Intelligence & Analytics, Master’S Degree In Business Intelligence & Analytics from Universidad Galileo.

What skills is Wessling Galdamez known for?

Wessling Galdamez is listed with skills including Customer Service, Microsoft Office, Microsoft Word, Leadership, Team Building, Call Centers, Customer Experience, and Technical Support.

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