Manager, Vendor Management
CurrentDevelop and manage business relationships with EMR vendors, vendor associations and other related stakeholders.Manage relationships with the certified EMR vendors to resolve issues escalated from physicians, vendor performance or other compliance matters.Implemented processes for managing issues, with clear escalation paths for managing non-complianceImplemented report management processes and tools to ensure vendor compliance with reporting and service level requirements.Business planning and reporting, resource planning and management, staff performance management.Work closely with the EMR Certification team to build policies for governance on certification adherence.Manage and develop a team of 7 EMR Technical Specialists for vendor issues management.Work with the certified EMR vendors to identify opportunities to continually improve the products, implementation methodologies and business processes.Conduct regular engagement forums with EMR Vendors to build awareness of strategic directions and priorities to promote vendor alignment and to identify emerging issues.