Craig Westbury Email & Phone Number

Adelaide, South Australia, Australia

I lead the Software Development and IT Operations teams, responsible for the design, development, testing, and support of the Sintelix enterprise platform, and Sintelix Hosted (Software as a Service) solutions. This includes a suite of supporting products for customers and all aspects of on-site and cloud-hosted IT infrastructure. I oversee the Software Development Lifecycle, enhancing and maintaining secure IT infrastructure, IT support services, Change Management, and staff development.I have successfully released major software packages, completed cybersecurity upgrades to comply with the Essential Eight standard, implemented third-party software systems, delivered customer projects, refined systems and processes, and achieved Defence Industry Security Program compliance, fulfilling the role of Chief Security Officer.

Adelaide, South Australia, Australia

I provide technical services, security, compliance, and business advise for not-for-profit organizations and small to medium enterprises serving the disability sector.I specialise in Microsoft 365 implementations that meet the ACSC Essential Eight and Australian Privacy standards, design and delivery of Unifi network, telephony, and physical security solutions, implementation of business solutions, including Salesforce, Talent LMS, PowerDiary and DocuSign, as well as the implementation and support of WordPress websites.Representative on the NDIS Digital Community of Interest in 2021, supporting the development of NDIS digital services to benefit providers and participants.

Adelaide, Australia

Bcause was a new business venture that created an online disability marketplace to improve the lives of people with disability and the efficiency of payments across the NDIS. I led the design, technical coordination, business development and operation of Bcause before it was closed in July 2020 because of investment prioritisation.My technical responsibilities included the design of customer journeys, specification of website functionality and, liaising between the business team and the third-party development team using Agile methods. I managed processes for environment management, user testing, release management and maintenance.In addition to technical leadership, I led the implementation and operation of business development processes to engage and on-board organisational partners (providers); including implementation of a customer relationship management (CRM) solution, development of due diligence processes, implemented of on-boarding procedures and performing business to business sales. I developed and operated business processes for customer support, financial management and risk management.

Adelaide Area, Australia

I managed the Business Analysis department within the technology and projects division of Bendigo and Adelaide Bank. I was responsible for the delivery of Business Analysis services for 20+ enterprise projects across all business areas of the bank (managing 60+ Business Analysts), with responsibility for workforce planning, recruitment, strategic alignment, financial and issue management.I achieved success through the enablement of Lead Business Analysts within my department and by developing strong relationships with Senior Managers across all project disciplines (Project Management, Change Management, Solution Architecture, Applications Development and Testing).Key initiatives I undertook include the development and implementation of a Capability Framework across the department, improvement of practices, performance monitoring, and mentoring of staff. I have led improvements to support the implementation of agile delivery practices, Enterprise Architecture initiatives, business improvement initiatives, early project estimation, requirements elicitation, solution design and data quality management for a major transformation project.

Adelaide Area, Australia

I led a team of Business Analysts delivering services to projects and business change initiatives, across RAA Business Units.I provided guidance to Senior Managers across the business to scope and plan change initiatives while providing continual support to achieve successful delivery of business outcomes. I led the analysis of initiatives for the Insurance, Compliance, Retail Operations, Marketing, HR and Security Services business units within the RAA.My responsibilities included the management of priorities, tasking of Business Analysts, quality assurance and liaison with Project Managers. I participated in the development of technology strategies and solution design decisions.I maintained the Business Analysis practice; led skills development and supported the improvement of processes within the Project Management and IT Service Management disciplines.

Adelaide, Australia

I led the delivery of an ITIL business processes model to transform service delivery within the IT, corporate and statistical services areas of the organisation.I led a team of IT, business, and vendor staff to deliver a new service delivery offering with a focus on the Change Management and Knowledge Management processes.To achieve this, I elicited business requirements, analysed business processes, designed solutions, led the development and testing of solutions within the new toolset (CA Service Desk Manager), trained users and developed reporting capabilities.To achieve this, I elicited business requirements, analysed business processes, designed solutions, led the development and testing of solutions within the new toolset (CA Service Desk Manager), trained users and developed reporting capabilities.

Adelaide, Australia

I led a team to develop and deliver a Knowledge Management framework and customised SharePoint knowledge portal that was adopted across operations business units.I developed the vision and strategy for senior management approval; consulted broadly to engage business units; and led a team to elicit requirements, develop methodologies and processes, and deliver the technical solution within the SharePoint platform.

Adelaide, Australia

I developed Business Process Management capabilities; including a strategy and a methodology to achieve business benefits through analysing and improving business processes.I delivered an information portal utilising Sparx Enterprise Architect modelling software, SharePoint and BPMN process modelling standards that enabled transformation projects to design and deliver business process improvements to their stakeholders.

Adelaide, Australia

As part of Global Finance; I developed a process management framework and led projects to improve issues management, continuous improvement, KPI reporting and customer satisfaction surveying.I delivered case management and reporting tools, undertook solution design, change management and training delivery. I developed collaboration, information management and continuous improvement processes utilising the Documentum platform.

Adelaide, Australia

I led a team of business analysts and system developers, working closely with senior managers across the organisation to deliver improved business processes and professional practices. I was responsible for the roll-out of a Business Process Improvement framework into business units. My team maintained and improved a suite of in-house developed Business Process Management applications and delivered a business case to acquire enterprise Business Process Management software.I led a Community of Practice for Business Analysis and Project Management. I was responsible for improving process analysis skills, requirements analysis standards, and incorporating PMBOK and MSP concepts into the Project Management Framework.

Adelaide, South Australia, Australia

Initiated and lead a project to improve software management processes and systems for the 3,500 computers and 1,000 applications being managed within the ABS standard environment. I conducted detailed requirements analysis, designed processes and wrote system specifications for a new system that is currently in development.During this period I also lead the technology fit-out for the relocation of 250 staff to new premises.

Adelaide, South Australia, Australia

Ser-up and managed a 15 person Software Packaging team, with the task of repackaging over 800 applications into install packages that could be deployed by an automated Software Management solution in time for the deployment of a tightly controlled Windows XP standard environment.I designed and implemented a packaging and testing environment, including desktop and network components, technical processes, a management information system and a staff development program.

Canberra, Australian Capital Territory, Australia

Managed a Knowledge Management Centre of Excellence, re-developed of an electronic Records Management system and developed collaboration, information alerting and administrative data management systems.

Adelaide, Australia

Initiated and developed a software consultancy and retailing business with 3 partners. I developed business systems for accounting, inventory and customer management; lead the development of strategic directions while managing the partnership contact and remuneration.

Mba, Management

Bsc, Bcom, Computer Science, Commence

Activities and Societies: Adelaide Uni Science Association, Adelaide Uni Computer Science Association, Student Machine User Group (SMUG)