West Chen Email & Phone Number

Singapore

Hangzhou, Zhejiang, China

-Identified suitable external opportunities for the school to enhance its branding. Established and maintained strong relationships with local partners and key government departments related to school operation.-Led a team in managing the teacher apartment, which housed over 200 residents from various countries.-From 2016-2019, managed all recruitment channels, led the 360-degree recruitment process, and reduced recruitment costs by reviewing the effectiveness of channels and directly sourcing candidates, filling at least 90% of total group vacancies.-The first employee of this school project, involved from ground zero in the construction, operation, and certification of the school.

Hangzhou

Government Relations:-Establish and maintain good relationship with key government departments related to school operation, e.g. education bureau, safe affairs center, finance department, admissions department, fire safety, FDA, etc.-Review and update important regulatory compliance relevant to school operation. -Identify suitable opportunities for school to participant government programs: e.g. City or district level talent attraction programsHR Recruitment/Talent Acquisition -Managing all the recruitment channels( Job Fairs, external job boards, head hunter coordination’s, campus recruitment)-Leading the recruitment process(Finalize interview flow for all positions, coordinating interview arrangements, reference checks, recruitment tracking and setting up talent pool) Achievement:- 90% GR action plan completion on time, especially acquiring schools licenses for three schools. - Reduce the recruitment cost from reviewing the effectiveness of the recruitment channels, for instance, minimize the use of headhunter- Direct sourcing and fill at least 10% of the total group vacancies

Shanghai Suburb, China

Handled all types of inquiries (telephone, online, walk-ins). Gave thorough school tours to potential parents.Addressed parents' questions and concerns.Maintained accurate records and processed applications efficiently. Guided parents through the application process.Worked with Marketing team on events and promotions to increase inquiries and enrollments.

Beijing City, China

Responsibilities:-Trained to be a 360 degree consultant, KPI and result driven.-Developing new client relations and maintaining long-term partnership ​-Planning and coordinating search projects from inception to completion. ​-Interviewing and facilitating relations with a wide range of management-level candidates.​-Creating and negotiating contracts as well as presenting and reporting to clients.Achievement: -Made six placements in the first 7 months(Totally 600K RMB) -Best performer in Sales & Marketing Team in Q3 -Awarded local “Raising Star” in Q3

Master Of Asian Studies, Social Sciences

Bachelor Of Business, International Business