Compliance, security and audit: three words that strike terror in the heart of any IT department. For me they are a call to action. With over 25 years of software change management experience providing implementation support and training for hundreds of corporations, large and small, this is my calling. My unique philosophy of first educating clients on best practices and SDLC methodology provides the groundwork for strong decision making within any organization. Utilizing strong project management skills and years of product knowledge I assist clients in building sustainable compliance strategies that take their unique environments into consideration. I believe that engaging the IT team from the design phase forward builds a sense of ownership that insures successful implementations. I find that by breaking down very complex processes into ‘down to earth’ terms allows for everyone on a project to engage and contribute.Employing a winning combination of ITIL certification and years of best practice experience I provide a compliance framework that extends to configuration management, CMDB, and request management. My personal motto is plan for the future; manage for today! With over 50 service desk implementations and hundreds of project workflow configurations my expertise is sought over and over by corporations whose best practices include continual service improvement. As an extension of focus on compliance and audit preparedness I have extensive experience with security design and implementation on the IBM i (iSeries) platform.Product expertise includes:✔BMC Numara's FootPrints✔ SoftLanding’s TurnOver, Express Desk, Projects, PDQ and SoftMenu✔ Midrange Dynamics’s MDCMS, MDOpen and MDWorkflow✔ Aldon’s LMi and Community Manager__________________________________________________________________Contact me at Donna.Westmoreland@ConsistentChange.com__________________________________________________________________