Steven Fils Aimé

Steven Fils Aimé Email and Phone Number

Customer Account Representative @ theITSupportCenter, LLC
Brossard, QC, CA
Steven Fils Aimé's Location
Brossard, Quebec, Canada, Canada
About Steven Fils Aimé

A seasoned System Administrator at the core, I've transcended the confines of conventional IT roles to become a multifaceted business virtuoso. My portfolio spans across diverse industries, from healthcare with ventures like CanaCare to retail through innovative platforms like BaristaDrop.com, under my umbrella corporation, Western Umbrella Corp. As a Technical Support Engineer contractor at Customer.io, I've delved deep into the nuances of Liquid coding, API integration, and automation, becoming a linchpin for customer success and product optimization. Yet, my accomplishments don't stop at technical prowess; they extend into the realm of business acumen. My meticulous approach to project management demonstrates an unparalleled blend of strategic foresight and tactical execution. From laying down comprehensive business plans to crafting intricate marketing strategies, I've established myself as an entrepreneurial luminary.What sets me apart is not just my expertise but my ethos. As a devout Christian, the principle of loving my neighbor informs every interaction, be it with team members or clients. I believe in leading with empathy and integrity, values that are often scarce but essential for lasting success. My faith doesn't segregate; it integrates, fostering an inclusive environment where everyone, irrespective of their beliefs, can thrive.In an industry often bogged down by jargon and complexity, I offer clarity—be it decoding a stubborn JavaScript bug or demystifying a business strategy. My journey in the IT sector has been nothing short of a relentless pursuit of mastery, and it's this drive that propels me to not just meet industry standards but to redefine them. When you think of a blend of technological sophistication and business brilliance, think of me—Steven "Wolf" Fils-Aimé.Feel free to connect; let's explore how we can redefine the boundaries of what's possible, together.

Steven Fils Aimé's Current Company Details
theITSupportCenter, LLC

Theitsupportcenter, Llc

View
Customer Account Representative
Brossard, QC, CA
Employees:
133
Steven Fils Aimé Work Experience Details
  • Theitsupportcenter, Llc
    Customer Account Representative
    Theitsupportcenter, Llc
    Brossard, Qc, Ca
  • Western Bridger It Consultants
    Senior System Administrator
    Western Bridger It Consultants Oct 2018 - Present
    Canada
  • Western Bridger It Consultants
    President
    Western Bridger It Consultants Jan 2015 - Present
    Montreal, Canada Area
  • Theitsupportcenter, Llc
    Customer Account Representative
    Theitsupportcenter, Llc Sep 2023 - Present
    United States
    As a Customer Account Representative at TheITSupportCenter, my role is a blend of customer service excellence and technical knowledge. I am the primary point of contact for our clients, responsible for managing accounts and ensuring a high level of customer satisfaction. My duties include onboarding new clients, offering tailored IT solutions, and providing ongoing support for our suite of services.I work closely with our technical team to ensure the resolution of any IT issues the clients may encounter, from hardware malfunctions to software glitches. My familiarity with common IT challenges allows me to offer quick and effective solutions tailored to my prospecting clients, often preempting issues before they escalate. I am adept at explaining complex technical concepts in layman's terms, making sure clients fully understand the services and solutions they are receiving.Additionally, I'm involved in upselling and cross-selling activities, identifying opportunities for account growth by aligning our services with clients' evolving needs. Through regular check-ins and account reviews, I maintain a pulse on client satisfaction and work proactively to address any concerns. My role is not just about maintaining accounts but growing them, all while delivering exceptional service that underscores TheITSupportCenter's reputation as a reliable IT solutions provider.
  • Customer.Io
    Technical Support Engineer
    Customer.Io Apr 2023 - Present
    United States
    As a Technical Support Engineer contractor at Customer.io, my role is multifaceted, encompassing not just customer support but also technical specialization. I am proficient in Liquid coding, which allows me to assist clients in creating more dynamic and personalized messaging workflows within the Customer.io platform. My expertise in API integrations is often called upon to troubleshoot and optimize the way our software interacts with other systems, ensuring seamless data flow and functionality.I regularly deal with JavaScript and JSON-based queries, helping clients manipulate and use data effectively within the platform. My role also involves leveraging automation tools to streamline repetitive tasks, thereby increasing operational efficiency and improving the user experience. Whether it's helping a client debug a script or advising on the best practices for API calls, my ultimate goal is to provide solutions that are both effective and efficient.I collaborate closely with cross-functional teams, offering real-time feedback that can be crucial for product development. This involves creating and updating technical documentation, crafting how-to guides, and even providing code snippets that can be used as solutions for common issues. Combining strong communication skills with technical acumen, I am committed to enhancing customer satisfaction while contributing to the ongoing improvement of the Customer.io platform.
  • Magnitude Studio
    C.E.O
    Magnitude Studio Jun 2015 - May 2018
    Major Management, Production, Writter.
  • Magnitude Studio
    C.E.O
    Magnitude Studio Jun 2015 - Jan 2018
    Major Management, Production, Writter, Performer.

Steven Fils Aimé Education Details

Frequently Asked Questions about Steven Fils Aimé

What company does Steven Fils Aimé work for?

Steven Fils Aimé works for Theitsupportcenter, Llc

What is Steven Fils Aimé's role at the current company?

Steven Fils Aimé's current role is Customer Account Representative.

What schools did Steven Fils Aimé attend?

Steven Fils Aimé attended Collège De Maisonneuve.

Who are Steven Fils Aimé's colleagues?

Steven Fils Aimé's colleagues are Jeffrey Mcdonald, Ryan Miller, Devin Bailey, Tuha Ahmed, Samuel Turner, Clair Callaway, Puskar Pandey.

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