Westley Tucker Email & Phone Number

Portland, Me, Us

Saco, Maine, United States

Biddeford, Maine

Saco, Maine

Saco, Maine

**Ocean Communities FCU merged with Northeast Credit Union on August 1st, 2017 becoming one entity under the Northeast Credit Union name.

Biddeford, Maine

Portland, Maine Area

•Reported to Area Manager, assisting in managing a $14.8 million Hertz and Dollar car rental operation for 11 corporate sites throughout Maine and New Hampshire including two high-volume airport locations•Oversaw daily planning, forecasting, utilization, maintenance, and safeguarding of $55 million rental fleet of approximately 1,600 vehicles•Developed and maintained key vendor relationships including two key negotiations resulting in over $130,000 in annual facility savings•Responsible for the continuous on-boarding, training, coaching, and discipline of over 30 Hertz and Dollar employees at locations throughout Maine and New Hampshire•Facilitated successful launch of profitable Dollar Car Rental operation, Q4 2013•Collaborated with location management to improve annual employee satisfaction “PULSE” score by 7% in 2012 and 11% in 2013•Led regional location staff to exceed 2013 year-over-year KPI objectives with: ◦3% growth in service revenue ◦7% improvement in fleet utilization ◦4% gain in marketshare ◦2% increase in Net Promoter Score

Portland, Maine Area

•Handled all administrative duties including payroll, scheduling, procurement, cash deposits, billing adjustments, and daily reports of business•Successfully coached team of 14 counter agents to achieve 4% growth in service revenue despite downed economy, 2011•Assisted Portland, ME Hertz location in achieving national recognition for top Net Promoter Score of 83 points, 2010•Designed and implemented cost cutting, time saving, lost and found system and counter fuel sign used at multiple Hertz locations throughout New England

Portland, Maine Area

•Responsible for executing customer vehicle rentals, returns, reservation bookings, and issues, while following corporate sales model and offering all ancillary products•Serviced and refueled fleet vehicles while inspecting for and reporting any damage•Successfully remained top sales associate, achieving location's highest service revenue eight out of 12 months between 2009-2010

Portland, Maine Area

•Advised customers in the purchase of computer packages, warranties, and accessories•Cross-promoted and sold products from other store departments to fully meet the customer's electronics needs•Contributed to department's success in achieving top PC sales nationally, Q3 of 2006