Passionate customer operations leader with a proven track record of driving excellence in multiple industries. My expertise lies in operations management, customer relations, HR laws, and project management. I thrive on designing and executing transformative strategies that consistently surpass business goals.In my role at Peloton, I provided strategic consultation to member support leadership, fostering collaboration across various departments to drive innovation and enhance the customer experience. At KO Storage, I redefined the Communications department, implementing industry-leading methodologies and achieving remarkable performance improvements.Throughout my career, I've been dedicated to optimizing team performance, fostering leadership development, and leveraging data analytics to drive continuous improvement. I hold certifications in ITIL V4 Foundations and HDI Support Center Manager, underscoring my commitment to excellence in service delivery.I look forward to connecting with professionals who share my passion for operational excellence and continuous improvement. Let's connect and explore opportunities for collaboration!
Listed skills include Microsoft Excel, Microsoft Office, Teamwork, Leadership, and 7 others.