Weston Robertson Email & Phone Number

San Diego, CA, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Delivered timely technical and troubleshooting support to clients of Teesnap's software and hardware products.
• Assisted client base in implementing, configuring, and leveraging the software to their custom needs.
• Collaborated with cross-functional teams, including CSRs and product owners, to reduce churn.
• Maintain accurate records of client interactions and feedback to identify areas of continuous improvement.
• Managed the online knowledge base and training content such as Teesnap Academy to maximize performance.
• Analyzed client data through tools like HubSpot, Zendesk, Monday, WordPress, and Google Workspace.

Chicago, Illinois, United States

• Orchestrated qualified leads for the Oracle Fusion Cloud ERP solution.
• Coordinated with the Content and Marketing team to produce clear messages for various events and channels.
• Scripted talk-tracks for customer calls and product demos to better position RF-SMART.
• Oversaw alignment with Sales Executives, Partner Managers, and Solution SMEs to support sales revenue goals.

Chicago, Illinois, United States

• Sourced a high volume of US-based accounts to sell single copy research reports through the inside sales channel.
• Wrote email templates and copy, earning team-leading reply rate % and open rate %.
• Researched new business opportunities and growing companies using industry tools.
• Consulted clients on the best path of research after understanding their current projects and initiatives.

Mission Viejo, California, United States

• Responsible for the training and management of a team of 20-25 seasonal 1st year lifeguards.
• Headed the creation and instruction of curriculum lesson plans to maintain and surpass department goals.
• Executed performance reviews, interviews, schedule management and leadership team objectives.
• Revised and edited existing training documentation to ensure accuracy and relevance.

Mission Viejo, CA

- Trained first-year guards to achieve and exceed department expectations- Collaborated with Lieutenants and other Lifeguard Officers regarding first-year curriculum- Certified and re-certified lifeguard staff in American Heart Association BLS CPR- Effectively perform First Aid and preform medical assistance when called upon

Mission Viejo, CA

- Certified Emergency Medical Responder- Oversee 1,000 youth and adults for their swimming/wading safety- Collaborate with 15-20 other lifeguards and supervisors to ensure a safe environment - Work efficiently under stress and understand the chain-of-command system

San Diego, California, United States

• Facilitated in-person or online scheduled appointments in a part-time role at the Writing Center.
• Modeled custom teaching, writing, and editing styles to communicate effectively to the client.
• Researched, coached, and proofread client writing materials during individual appointments.
• Invested time in professional development to stay up to date on academic and writing trends.

San Diego, California, United States

- Graded and provided unique commentary to aid student comprehension and writing skills- Held open and one-on-one conferences regarding the textbook or essay help- Provided useful templates, tools, and other resources to achieve student success

San Diego, California, United States

RWS Writing Mentors is a specialized tutoring program through the Rhetoric & Writing Studies Department at San Diego State University. Fellows will attend the same classes as their students, reach out for appointments, work closely with the instructor, and aid in understanding any area of the course.

San Diego, California, United States

- Organize and execute events with an aim to build connections among college students- Collaborate among 10 facilitators to ensure a comfortable and healthy environment- Engage with the public to encourage mental health, reduce stress, and alleviate anxiety

Master Of Arts - Ma, Liberal Arts And Sciences/Liberal Studies, 3.87

• Published an 84-page cumulative research-based thesis in May 2022 • Presented thesis at the North American Society of Sport History.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Kappa Sigma Fraternity Rady Children’s Hospital-San Diego Philanthropic Volunteer KCR College RadioCumulative.