W'est Solutions specialise in HACCP compliance & FOH hospitality training:*HACCP Specialist*Education of wine, champagne, and spirits,*Teaching teams techniques in balancing life and work, *Emotional Management seminars,*Coaching servers on how to increase the average spend,*Leadership at work training.* Customer care trainingWe coach your team to build their confidence with your guests.We deliver results and increase your revenue.Sandy Ramsay has international experience in the business of wine/whisky, sales and customer service. She is accredited with Level 3 HACCP certification, Level 3 with the Wine and Spirit Education Trust, holds the British Sommelier Foundation and the Scotland Whisky Ambassador accreditation. Sandy is also a certified public speaker. From cleaning rooms to national sales manager for the largest land holder of wine in the world, Sandy can relate to the daily mashing that everyone goes through in the hospitality trade.With her passion and in-born Canadian customer service "can do" attitude, she is a leader in the “service approach to sales” training. She gifts the opportunity to learn from her specialist knowledge, and has the know how to turn restaurants around when in trouble.