Customer Care Specialist
CurrentFor the majority of my time at da Vinci, I have led our support team. This has had me supervising and supporting up to 7 staff members, or after state Medicaid cuts it has been just me doing everything. Now we have a core staff of 4, and my role is to monitor changes in Medicaid regulations and funding, communicate those to our clients, and handle 10-100 daily calls and emails from our clients needing assistance with a variety of issues, either in our software, Milan Medical, or just navigating how and when to do things in the right and legal way to avoid fraud. For the first few years, however, I would be in a support role half the time, and the other half was leading training sessions and demos statewide for therapists and clinics, and creating and updating the company's first end user support documentation.
