Ween Eusebio Email & Phone Number

Winnipeg, Canada Area

Winnipeg, Canada Area

Technical Support Assistant (2014-2017)Customer Service Representative (2010-2014)Great-West Life is a leading Canadian insurer, with interests in life insurance and health insurance, investment, retirement savings and reinsurance business, primarily in Canada and Europe.TECHNICAL SUPPORT ASSISTANT- Shortened time in producing lawyer letter reports and increased the unit’s productivity at 70% by introducing new process and procedures- Worked closely with the business analyst in creating macro tools to provide accurate and reliable reports for the clients- Reduced mailing cost and maintained confidentiality by introducing ways in sending reports electronically- Shouldered additional responsibility such us volunteering in various department outreach and programs (e.g. Christmas party, Agape outreach and Winnipeg Harvest) CUSTOMER SERVICE REPRESENTATIVE- Handled multiple company products to be able to assist customers and provide first call resolution- Produced lowest after call work time by multitasking, completing all the notes while providing excellent customer service experience - Maintained 10-15 calls in an hour while with an average 90% of quality assurance scores

Winnipeg, Canada Area

- Achieved and went above daily quota of 6 to 10 closed loans per day- Increased monthly outbound calls from 15 to 30 calls per day

Winnipeg, Canada Area

- Assisted in preparing offices for a volume count- Counted letter mail and oversized mail in letter carrier cases on a block basis and record the total.- Completed letter Carrier Route sampling forms, obtaining the information from letter carriers- Weigh mail for letter carrier delivery.

Cavite, Philippines

Technical Support Representative II (2009-2010)Technical Support Representative I (2008-2009)TeleTech is a global business process outsourcing company provides customer strategy, analytics-driven and technology-enabled customer engagement management solutions across various industries.TECHNICAL SUPPORT REPRESENTATIVE II- Most outstanding agent for the month of September with 98% customer service satisfaction rate among 200 employees. - Assess and provide coaching, to TSR I agents with regards to troubleshooting techniques.- Maintain 90% score in quality assurance in every call from 2009-2010TECHNICAL SUPPORT REPRESENTATIVE I- Most outstanding agent for the month of August with 97% customer service satisfaction rate among 200 employees. - Scored 99% in first call resolution, managed to resolve the customers issue within the call.