William Russell Email & Phone Number

Solutions-focused, team-oriented Information Technology leader with Managed Service Provider (MSP) and internal IT team experience. Strong background in small & medium-sized network administration, client success, client experience, and strategic IT planning for client growth. Experience managing 10+ direct reports, analyzing work efforts, and maintaining productive standards while empowering staff growth through challenges. Experience developing, maintaining, and improving client & interpersonal relationships at all levels, from C-Suite to entry-level staff. Proven ability to manage a team of Technical Account Managers to enhance client relationships and align diverse resources & experiences for the best possible customer experience, thereby increasing client profitability. Proven ability to successfully analyze IT issues and client feedback to innovate solutions that creatively impact client experience and profitability. Excellent written and oral communication to interface with all levels of management and effectively translate complex technical concepts to appropriate audiences. Broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and network design. Senior-level experience designing small & medium complicated IP networks utilizing primarily Cisco core routers & access switches and Dell SonicWall firewalls. Familiarity with VOIP and VVOIP on-premise and cloud-based solutions - including planning, implementation, and support. Proven ability to manage teams of network technicians & field service engineers to install, configure, maintain, and support IP networks and server systems.

Listed skills include Microsoft Office, Public Speaking, Leadership, Management, and 36 others.