It Administrator
Current- Tiers 1 & 2 help desk technical support for corporate and store employees using an automated incident management system, logging calls, and provide resolution in a timely and efficient manner.
- Perform preventative maintenance, general repair, installation and troubleshooting of all related IT systems and devices.
- Verify nightly backups and provide remedies on failed backup jobs.
- Verify the distribution of software updates and service packs.
- Work with management to identify performance issues and identify the need for new or upgraded equipment.
- Maintain an accurate and current inventory of all technology assets.