Rick Allison work email
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Rick Allison personal email
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A seasoned IT professional with extensive project management and service management experience and strong people skills. Change leadership, process improvement, performance management, and best practices implementation are areas of focus. Able to drive complex, high-value projects through to successful completion, and to bring teams, technology, and services into alignment with business needs. A “change agent” with strong analytical, problem solving, and communication skills. HDI Support Center Manager and ITIL Foundations certifications.
Alcoa (For Ac Coy)
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Project ManagerAlcoa (For Ac Coy) May 2018 - PresentPittsburgh, Pa
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Project ManagerFederated Investors (For Pyramid Consulting) Dec 2017 - Mar 2018Warrandale, Pa
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Project ManagerAlcoa (For Tek Systems) May 2017 - Dec 2017Pgh. PaProject Management/Multi-Factor Authentication
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It Infrastructure Project ManagerDick'S Sporting Goods Dec 2012 - May 2017Store Support Center, Coraopolis, PaManaging IT infrastructure projects from the desktop to the Data Center.
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Project Coordinator For CdwTeksystems Mar 2012 - Nov 2012Greater Pittsburgh AreaCoordinating business and IT activity for a Windows 7/Office 2010 Rollout at the Store Support Center of a national sporting goods retailer. -
Manager, It (Service Support & Delivery)Eqt Corporation Jan 2010 - Jan 2012Greater Pittsburgh AreaManaged the group delivering and supporting IT Infrastructure services for EQT’s 2,350 employees across five independent business divisions. Implemented the Axios assyst cloud-based Service Management application for incident and service request management, including the creation of EQT’s first service catalog, CMDB, knowledge base, and multi-stage workflows. -
Support Center ManagerLantek Jun 2009 - Feb 2010Greater Pittsburgh AreaAs a consultant, assessed the Help Desk capabilities and staff of Robert Morris University and recommended a re-engineering of the group’s function, structure, and environment. Hired by LANtek in June of 2008 to implement the recommendations, including outsourcing the desk management function to LANtek using existing staff in place. -
Manager, Technical Support ServicesDevelopment Dimensions International Jun 2003 - Nov 2008Greater Pittsburgh AreaManaged a team supporting DDI’s global IT infrastructure for employees and custom applications and services for clients. Introduced service delivery management practices to ensure continuous product and service improvement. -
Customer Support Manager / Sr. Project ManagerIsland Pacific Aug 1999 - Jun 2003Greater Denver AreaAt Page Digital, Inc./Synaro, later acquired by Island Pacific: Directed the strategic and tactical operations of the technical staff supporting 2,700+ users at forty customer installations. Managed implementations (up to $2.5MM) of AIX-based enterprise order-management/fulfillment systems for multi-channel commerce. -
Customer Support Manager / Sr. Project ManagerPage Digital, Inc. Aug 1999 - Jun 2003Greater Denver AreaSee description above for "Island Pacific".
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Operations Test Center ManagerProvidian Bancorp Aug 1993 - Apr 1997Managed a staff providing operational support for financial product testing. Developed and implemented a production system for customized product literature and legal documentation; developed and maintained database update and reporting routines and coordinated interdepartmental projects.
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Project ManagerDpas Sep 1990 - Aug 1993San Francisco Bay AreaCoordinated database design and development; provided technical analysis to sales staff; and trained other Project Managers in basic PM methodology. IBM AS/400 running custom applications developed in RPG II and III.
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Consumer Services ManagerActivision Apr 1988 - Sep 1990San Francisco Bay AreaConsumer Services Manager: Managed the technical support and consumer response teams. Halved the cost-per-response by eliminating redundancies and formalizing procedures. -
Project ManagerData Processing And Accounting Services Mar 1986 - Apr 1988San Francisco Bay AreaManaged projects related to database creation, order processing software development, and product fulfillment.
Rick Allison Skills
Rick Allison Education Details
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Information Systems; Psychology; Acting -
Franklin Regional
Frequently Asked Questions about Rick Allison
What company does Rick Allison work for?
Rick Allison works for Alcoa (For Ac Coy)
What is Rick Allison's role at the current company?
Rick Allison's current role is IT Infrastructure Project Management / Service Management.
What is Rick Allison's email address?
Rick Allison's email address is al****@****ail.com
What schools did Rick Allison attend?
Rick Allison attended Carnegie Mellon University, Franklin Regional.
What skills is Rick Allison known for?
Rick Allison has skills like Itil, Project Management, Itsm, Hdi.
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Rick Allison
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Rick Allison
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