Wazhma Fathi Email & Phone Number

Calgary, Alberta, Canada

• Successfully handle over 50 calls per day, ensuring prompt and courteous resolution of inquiries.• Maintain organized and up-to-date filing systems, ensuring easy retrieval of important documents.• Coordinate scheduling and appointments, facilitating effective communication between staff members.• Assist in the preparation and distribution of internal and external communications.

Calgary, Alberta, Canada

• Provide support to teachers in creating a positive and inclusive learning environment.• Assist students with diverse learning needs, adapting teaching materials and activities as required.• Collaborate with classroom teachers to implement individualized education plans (IEPs) for students with special requirements.• Foster a nurturing atmosphere that promotes student engagement and academic success.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Delivered exceptional client support by warmly welcoming and assisting over 30 individuals per day, ensuring a positive and welcoming environment.• Efficiently managed front desk operations, including handling over 25 phone calls per day, responding to inquiries, and directing clients to appropriate resources.• Demonstrated strong organizational skills by managing administrative tasks, such as appointment scheduling and correspondence preparation.

Afghanistan And Rwanda

• Provided academic and personal guidance to students, empowering them to achieve their potential.• Taught courses on literature and communication skills, resulting in a 10% increase in student engagement and a 20% improvement in student grades.• Managed student records and assisted with program development, contributing to the overall success of the program.

Afghanistan

• Greeted over 30 customers in school per day, responded to inquiries, helped clients with program decisions, and application forms, and provided exceptional customer service.• Scheduled and coordinated meetings, appointments, and travel arrangements for staff. • Received 96%+ customer satisfaction (by Erphan internal audit) rating each quarter by offering personalized assistance and building impactful relationships.

Master Of Business Administration - Mba

Master'S Degree, Literature

Bachelor'S Degree, Literature

Junior It Analyst

* Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems * Troubleshoot.