Provided Technical Support for staff and volunteers. • Maintained and supported back-office applications, including GiftWorks donor management software.• Assisted in preparation for financial and state audits.• Streamlined donation entry and mailings resulting in cost savings.• Set up PC in the Pregnancy Center providing visitors with no internet access during COVID-19 the ability to sign-up for social assistance programs.

Performed dual roles supporting ServiceNow platform as primary administrator and developer for over 9,000 employees globally as well as IBM i application development and support for in-house written financial shared service systems interfacing with corporate ERP systems.• Planned, coordinated, and monitored ServiceNow upgrades and patches that had previously required 3rd party assistance to complete.• Configured three separate SCCM instances with ServiceNow resolving inaccuracies with the CMDB and eliminating manual intervention.• Improved help desk response time by transitioning from Legacy Chat to Connect Support.• Reduced help desk and Active Directory team involvement in Service Catalog items by creating and configuring custom activities that automated Active Directory functions.• Configured inbound actions to automate incident creation and assignment as well as email notification.• Created custom IBM i integrations and reports for shared services group saving consulting costs.• Consolidated applications on shared IBM i resulting in reduced licensing and support costs.

Led team of 3 application developers supporting multiple enterprise-wide systems written in LANSA case tool. Mentored and trained staff in LANSA and IBM i, assigned tasks and projects, reported to shared service director. Kept staff focused during difficult period of site relocation and outsourcing.• Implemented ACH payment capability into Freight Payment system improving payment to carriers and reducing postal costs.• Automated yearly loading of carrier rate changes into freight rating package reducing labor costs.• Coordinated on project with data center, software vendors, and customers to upgrade andconsolidate iSeries platforms producing hardware and software savings.• Provided assistance with projects outsourcing systems to 3rd party vendors after major company split resulting in reduced overall costs.

Collaborated with external customers and business stakeholders to design and deliver enterprise solutions for shared service function processing over 2M transactions and over $300M in spend annually. Developed and supported applications on IBM i as well as internal and external web sites.• Implemented online payment approval process and online inquiry function eliminating hundreds of calls weekly to customer service as well as $1,000 a month in phone costs.• Redesigned audit function to achieve significant productivity gains for freight audit team. • Automated processing of carrier service failures resulting in cost savings for customers.• Developed custom web applications in LANSA for Web for external customers providing self-service capability, cost savings, and satisfying audit requirements.• Designed and developed custom integrations to on-board external customers into Freight Payment system.• Recruited for position based on delivering above expectations on prior projects with company as a consultant.

Application development for multiple client accounts. Developed applications on IBM AS400 systems using LANSA AD and LANSA for Web. Managed firewall and internet configurations and Y2K remediation.

Provided second level technical support for central site Information Systems staff and more than 50networked S/36 and AS400 field locations. Developed and implemented security standards. Performed system administration, troubleshooting, hardware installation, release upgrades, backup and recoveryprocedures. Organized and led meetings between application development groups.

Designed, coded, and implemented applications to track equipment maintenance costs for 23 paper mills. Provided on-site support during version and OS upgrades.