In my role as an Infrastructure Engineer III at JPMorgan Chase, I manage and maintain an extensive infrastructure environment consisting of over 1,300 virtual and physical servers. My responsibilities span across server deployment, security compliance, cloud integration, and process automation, with a strong emphasis on reducing operational risk and ensuring system reliability.I have played a key role in the migration of legacy systems, building and deploying over 50 Windows 2019 VMs as part of a critical infrastructure upgrade. Additionally, I spearheaded the development and implementation of Standard Operating Procedures (SOPs) for CyberArk Enterprise Password Vault (EPV), optimizing privileged access management and enhancing regulatory compliance.My contributions include automating service account management with BMC Discover/Tideway, improving the efficiency of password synchronization and reducing manual workload for the team. I have also worked on critical projects such as the DSRM password synchronization initiative and disabling USB ports to address audit concerns, further strengthening our security posture.A key aspect of my role has been leading efforts related to patch management and audit readiness, including collaboration across teams to ensure smooth transitions during tech refresh projects and datacenter exits. I also provide onboarding support and mentorship to new team members, fostering a collaborative environment that enhances team productivity.Key achievements in this role include:Achieving AWS Cloud Practitioner certification in 2023 to support cloud initiatives.Leading tech refresh and datacenter exit projects with minimal downtime.Improving audit compliance through SOP documentation and process improvements.

As a Security Administrator II at JPMorgan Chase, I was responsible for managing the lifecycle of privileged accounts and ensuring robust security controls through the CyberArk Enterprise Password Vault (EPV) system. My role focused on safeguarding critical systems by maintaining and optimizing privileged access management processes, significantly reducing security risks and improving regulatory compliance.I developed and implemented Standard Operating Procedures (SOPs) for privileged account management, which standardized processes and enhanced team efficiency. Through automation initiatives, I reduced manual intervention in account management, resulting in a 75% reduction in SLA breaches and streamlined regulatory account maintenance.In this role, I led root cause analysis for security incidents, resolving complex issues related to privileged accounts and ensuring continuous service uptime. I collaborated with various teams to ensure 100% compliance with security standards, developing dashboards to track incident queues and improving reporting processes. My work also included account automation optimization, where I implemented solutions to prevent account failures, reducing incidents and minimizing downtime.Key achievements in this role include:Achieving 100% compliance in privileged account lifecycle management.Developing automation processes that significantly improved compliance and reduced SLA breaches.Receiving multiple awards for exceptional problem-solving and customer support.My time in this role was marked by a strong focus on enhancing security protocols, automating critical processes, and delivering top-tier customer support to meet the organization's security needs.

As a Windows Administrator at TEKsystems, contracted to Nationwide Insurance, I was responsible for managing the performance and security of over 5,000 Windows production servers. I ensured optimal system performance, resolved hardware incidents, and adhered to ITIL change management protocols to maintain secure operations. My role focused on privileged account management, troubleshooting complex system issues, and ensuring compliance with security standards. By collaborating with cross-functional teams and managing critical system performance, I contributed to maintaining system uptime and improving overall operational efficiency in a mission-critical environment.

As a Systems Administrator at Tigerpoly, I was responsible for managing and maintaining the IT infrastructure, including Windows servers, network hardware, firewalls, and security policies. I implemented system redundancy and backup strategies to improve reliability and uptime while configuring VLANs, VPNs, and firewalls to enhance network security. My role included overseeing disaster recovery procedures, deploying virtualized environments using Hyper-V, and ensuring compliance with J-SOX and HIPAA regulations. By optimizing system performance and reducing costs through virtualization, I contributed to a more efficient and secure IT environment, improving system uptime by 15-20%.

As an IT Support Specialist at ViaQuest, Inc., I provided comprehensive customer support while sharing responsibility for systems and server administration. I implemented and maintained hardware, including Dell servers, desktops, laptops, Watchguard firewalls, and HP printers, ensuring reliable system performance. I also deployed and supported software such as Windows operating systems (95 to XP and Server 2003), Microsoft Office, Adobe Creative Suite, and Veritas BackupExec. My role involved troubleshooting and resolving IT issues, managing backup systems, and ensuring seamless operations across the organization’s IT infrastructure.

As a PC Technician at Fifth Third Bank, I provided desk-side desktop support, deploying and maintaining a variety of hardware including Dell clients, Dell and IBM servers, HP and Lexmark printers, Cisco and Paradyne networking equipment, and Avaya phone systems. I also installed and supported software such as Windows client operating systems (3.11 to XP), MS-DOS, Microsoft Office, and Remedy. My role involved troubleshooting hardware and software issues, ensuring smooth operations, and providing technical support to end-users across the organization.

As a Sonar Technician Submarine 3rd Class Petty Officer (STS3) in the U.S. Navy, I was responsible for the operation and maintenance of advanced sonar systems used for submarine navigation, detection, and tracking of underwater targets. My duties included analyzing sonar data, maintaining and troubleshooting sonar equipment, and ensuring the accuracy and reliability of sonar systems for mission-critical operations. I worked closely with a team to support submarine defense and intelligence gathering, playing a key role in maintaining operational readiness. My position required technical expertise, attention to detail, and the ability to perform under pressure in a high-stakes environment.