Wendy Familia , Mba, Pmp, Cssgb Email & Phone Number

Chapel Hill, Nc, Us

Research Triangle Park, Nc

Spearheaded promotional compliance efforts, managing knowledge structures and systems within patient services (PS), ensuring proactive communication and adherence to new procedures. Fostered partnership and synergy between cross-functional teams to develop, maintain, and continuously improve collaboration and communication to support PS business unit and strategic operations activities. Collaborated with diverse stakeholders as a promotional review committee (PRC) project owner, ensuring compliance with talking points, forms, promotional, and training materials. Managed PSSG inbox, overseeing escalations and providing resolutions for operational processes. Led risk monitoring assessments, reporting potential product complaints and quality issues and escalating critical matters to PS compliance and legal team.

Research Triangle Park, Nc

Directed corporate quality drug compliance, implementing strategies and tools for information asset management within pharmaceutical operations and technology (PO&T). Facilitated regulatory inspections and audits, contributing to compliance unity report capturing document releases and performing periodic reviews on SOPs, test methods, and work instructions. Created and revised SOPs, WIs, talking points, and guidance documents. Led a knowledge management community of practice forum, identifying opportunities and gaps across the organization. Tracked and measured corporate communications metrics to assess effectiveness. Knowledge Management Yammer Co-Administrator, responsible for creating dialogue, promoting engagement, and sparking conversations on lessons learned.

Chapel Hill, Nc

Performed clinical ethics consultation related to health care. As a consultant, offered recommendations relevant to the ethical issues identified. Created exceptional experiences for patients, staff, and physicians.

Chapel Hill, Nc

Managed quality processes as Project Manager for pharmacy administration of UNC Health Care and UNC Medical Center. Collaborated with leadership on creating internal communications content, including newsletters, emails, and presentations. Executed strategic planning, goal processes, and governance infrastructure. Spearheaded Lean Six Sigma initiatives, optimizing processes through effective SharePoint revamps. The new SharePoint successfully developed messaging for media responses through the enhanced newsletter, facilitated stakeholder inquiries, and issues management. Acted as primary assistant to the System Vice President of Pharmacy Services.

Chapel Hill, Nc

Served as an ethics committee member, offering clinical ethics consultation and creating exceptional experiences for patients, staff, and physicians. Addressed grievances, collaborated with legal and risk management, privacy, and compliance officers on potential violations, and formally communicated findings in writing to both patients and clinic administrators. Served as chief consultant to all UNCHC affiliate hospitals, reporting issues and developing resolutions and patient engagement strategies. Partnered with dept. leaders on opportunities for improvements and action plans for operational processes needing modification based on complaint trends.

Chapel Hill, Nc

Providence, Rhode Island, United States

Master Of Business Administration - Mba, Business Administration, Management And Operations, Magna Cum Laude: 3.85 Gpa

*Health Services Management Concentration *Project Management Professional (PMP) Certification

Business Administration And Management, General

Bachelor'S Degree, Mass Communication/Media Studies, Cum Laude

Activities and Societies: Successful internships with Fox News ( WPRI) and Univision Boston (WUNI)

Journalism, Communication, Journalism, And Related Programs