Support IS team with all aspects of on-site support. Guide team development. Increase and maintain open channels of communication with Administration and Faculty of the school. Develop documentation for new and existing processes. Gather and assess performance metrics. Assist team with management of work order flow. Provide training on any school-related "weirdware"

Provide IS Support services to the Villages Charter School System. Desktop support. Windows and Apple Administrator. Assist remote Server and Networking teams with on-site duties. Maintain integrity of Skyward and Pinnacle Gradebook applications, and ensure proper archival of data. Provide advice and guidance for other technicians in the school system. Create documentation of procedures for technicians and faculty. Provide training for specific education-based technologies. Manage and administer state testing environments, and all other computer-based testing. Utilization of Active Directory and Group Policy in a large scale environment. TrackIt Administrator. HUDL coordinator.

Continued growth and leadership of Asset Management operations, Assist with daily operations, Provide opportunities for growth and development for my team, Developing improvements and enhancements to Asset Procurement and Asset Tracking processes. Building a robust team to provide Asset services to our company. Devolping improved communications with potential and existing vendors.

Work closely with senior management and project managers to provide IT equipment for high priority projects, Monitor Asset Tracking system and maintain data integrity, Coordinate all AT&T purchases, Assist with functions of the Purchasing team to provide assistance and advice, Assist with Blackberry support as needed. Continuously manage flow of IT assets in a limited space environment, Repair of all Dell Hardware.

HDI Certified Help Desk Analyst:Managed service schedule for a team of seven Technicians, coordinating specific skill sets to match assignment requirements. Purchased equipment needed for scheduled Service Tickets. Maintained consistent communication with my accounts, keeping track of what state their voice and data networks were in, and made recommendations for enhancements and improvements.

Provided Phone and Deskside support for Hardware and Software related issues. Performed all Dell hardware repairs. Provided support for Blackberry users.

Managed a team of eight document imaging specialists in the electronic conversion of all Mortgage documents for Old National Bank, Evansville, IN. Improved workflow scheme to ease personal workloads and improve overall efficiency of operations. Consistently exceeded daily imaging goals while improving the morale of my team, and maintaining zero employee turnover. Coordinated daily data backups and transmissions to offsite storage facilities. Maintained internal network and operations of all essential equipment. Cross-trained team members to allow changes in duties, elliminating monotony and improving overall job satisfaction for my team.