• Enabled and executed the initial migration and continuous synchronization of over 5,500 team members from Unity Health System and Clifton Springs Hospital & Clinic to the Rochester Regional Health domain, primarily through PowerShell tooling and automation• Introduced version control and Git to systems and network engineers• Enabled continuous integration and continuous delivery through the design of a pipeline that used Atlassian Stash (Git), Jenkins, and customized PowerShell tooling• Initiated a shift toward role-based access controls, by defining standards around security groups and privilege assignment, and designing initial tools to connect HRIS and Active Directory through PowerShell• Introduced a consolidated documentation, sharing, and collaboration platform, Confluence

• Created an automated inventory system to track logical servers, SQL instances, scheduled tasks, and other constructs in order to facilitate further automation, using a SQL server database and a set of coordinated PowerShell modules and scripts • Saved 500+ engineer hours and ensured consistency and adherence to standards through the co-design of a Windows Server deployment system. Used ASP.NET / C#, PowerShell, VMware vCenter, MDT, SQL Server, Active Directory, and Secret Server• Enabled automation through the development of PowerShell modules and functions to integrate technologies including Active Directory, SQL Server, Citrix NetScaler, EMC Isilon, Infoblox, Thycotic Secret Server, SQLite, and Excel• Organized and led a semi-monthly tool- and idea-sharing meeting encompassing a variety of topics, from productivity improvement tools to internally-developed PowerShell modules• Championed usage of automation and tooling throughout the IT department, by authoring and leading training and consultation sessions for Windows PowerShell, tailored to diverse audiences specializing in network, desktop, server, security, databases, and virtualization• Cut resource footprint by over 400 GB RAM, 200 vCPU, and 1.5 GB SAN storage through a system consolidation and legacy server house-cleaning initiative• Reduced alert fatigue and improved response time through the co-design of a single pane of glass alert dashboard. Used ASP.NET / C#, SQL Server, and PowerShell• Enabled monitoring of performance, availability, and capacity across 500+ production servers and the services they support, through design, implementation, and tuning of System Center 2012 Operations Manager (SCOM)• Informed IT decision making through a resource consumption dashboard using PowerShell, HTML, CSS, JavaScript, and HighCharts

• Provided third-level support, monitoring, and problem management across network, desktop, and system technologies• Collaborated with engineers to identify issues, and develop, test, implement, and evaluate solutions

• Resolved hardware and software issues through troubleshooting and communication with staff members• Quickly became the IT support go-to for senior leadership and their administrative staff

• Developed a dashboard of metrics to monitor compliance activities and assist in decision making• Managed audit activities for SAS 70 and SOX-404 audits• Managed the completion of multiple remediation plans resulting from audit findings• Monitored information security legislation and regulation that could impact Paychex• Partnered with the vulnerability assessment team for PCI DSS compliance initiatives• Researched, developed and released a reference manual documenting compliance functional procedures

• Participated in IT general controls, SAS 70 and SOX-404 audits• Coordinated the review, approval, and publication of enterprise wide security awareness articles• Worked with various departments to identify, investigate, track, and resolve violations of security policies and standards

• Provided quality customer service to residential and business customers• Recommended solutions to meet customer requirements and goals