Innovative leader with over 20 years of progressive experience in the electric, natural gas, and water utility industry at both municipally and investor-owned companies. Extensive track record of engagement with C-suite executives to oversee the facilitation of projects and initiatives that create and sustain superior customer experiences. Adept at motivating diverse groups and organizations to succeed while sustaining a culture where employees can feel valued and realize their full potential. Leadership experience includes Field Operations; Service Dispatching; Smart Meter Deployment, Meter Reading and Customer Billing; Integrated Resource Planning; Customer Relations; Customer Dispute Resolutions; Credit Policy Development and Oversight; Community Engagement; Commercial and Industrial Account Management; Energy Efficiency and Demand Response Program Development.
Listed skills include Marketing Strategy, Contract Negotiation, Energy Efficiency, Strategic Partnerships, and 35 others.