At White Glove Enrollment Services, we focus on employers, brokers, and carriers using Selerix-based enrollment systems for year-round benefit administration. We provide our clients with a custom URL and login page if desired, single-sign-on if possible, and a true "white glove"​ service approach throughout the implementation and after. We are staffed with only experts in this industry. The White Glove Enrollment Services difference is our commitment to the service of our clients… Show more At White Glove Enrollment Services, we focus on employers, brokers, and carriers using Selerix-based enrollment systems for year-round benefit administration. We provide our clients with a custom URL and login page if desired, single-sign-on if possible, and a true "white glove"​ service approach throughout the implementation and after. We are staffed with only experts in this industry. The White Glove Enrollment Services difference is our commitment to the service of our clients. Service is ALL we do. Count on us to do it well.http://www.WGEnroll.com Show less

Strategically lead the enrollment platform services for LifeMap. Responsible for all vendor management as well as technical strategy and market presentations related to the LifeMaps's enrollment platforms.

Managed the Product Build and Testing staff to ensure timely, complete delivery to customers.Analyzed customer and product requirements and developed specifications for key software features.Responsible for the Selerix product road-map and the software release process ensuring quality product releases.

Created the Professional Service team and process to ensure timely, complete delivery to customers. Oversaw key corporate accounts to ensure that their projects and initiatives were handled with the highest attention. Partner with customers to identify and document project requirements. Created training content for customers and carriers using the Selerix system.

Coordinated and implemented client benefit enrollment systems with numerous online Employee Self Service systems. Created and maintained over 50 client benefit websites. Implemented new back office database, and streamlined client administration processes. Managed office network and all workstations.

Designed, implemented and evaluated 17-week high-potential employee program, project management program, business analyst development program, and leadership programs. Designed, implemented and evaluated 2-day new employee orientation, coordinated advanced technology, desktop skills, project management, and soft skills curriculum, evaluated vendor training options. Assessed the need for, developed, implemented and evaluated various OD programs.

Conducted compliance, procedure, and technology, and new office training for 50 branches nationwide. Managed and Implemented online administrative forms submission program. Wrote and reviewed content for administrative newsletters, bulletins, reference manuals and websites.

Designed, implemented and evaluated bi-monthly week-long sales training. Presented Professional Selling Skills, coaching skills, leadership, and team building training programs. Assessed the need for, developed, implemented and evaluated various OD programs.