Managed up to 5 locations with $19M in annual sales including over 4M gallons of fuelPrepared P&L Statements, managed cash flowEnsured timely payments of licenses, invoices, and taxes (sales, payroll, and property)Inventory managementNegotiated contracts with vendors to maximize profits and salesMaintained compliance with regulatory agencies including Underground Storage Tankscompliance and inspections, facilities maintenance, applied for/renewed licenses andpermits and food safety certificationsHeld ServSafe Food Protection Manager and Underground Storage Tank Class A/BOperator certificationsMonitored operation of internet access, network, computers, printers (including thermal, laser, and inkjet), PIN pads, ATMs, tank monitoring systems and other peripherals at all store locations and main office and took appropriate steps to restore function when neededHandled human resources duties including payroll, hiring, onboarding, training, promoting, and taking disciplinary actions when appropriate, and implemented retention strategiesPut into action effective pricing strategies to increase sales and remain competitiveServed as primary liaison for all tax matters with third party Certified Public Accountant,banking institutions and credit card processorOversaw purchase of major capital assets and worked with third party lender for financingand insurance agent for asset protection from start to finishEmployed strategies to quickly respond to major storms like Hurricane Katrina and Ida tominimize downtimeDirected store renovations to increase customer baseIncreased sales by adding kitchens to stores

Acquired, setup and tested competitor products in the wireless networking marketAssembled demonstration lab and competitive briefs to be utilized by the sales andmarketing teamsWorked trade shows performing technical setup and troubleshooting as neededUtilized troubleshooting skills to resolve customer product and installation problems onvarious Mac and various Windows operating systems including handheldsInterfaced between customers and software/hardware engineering to resolve issuesSetup test labs to recreate customer issues and find resolutionsWrote software help documentationUsed support database to document customer information, customer’s issues andresolutionsParticipated in presales calls with potential and existing customersAchieved Microsoft Certified Professional credential and one exam from MCSE status

Directly involved in the design of several new mainframe system screens and functions which clearly present vital account information. Effectively performed supervisory roles within several brokerage departments. Assisted both customers and registered representatives with complex margin issues. Liaison between customers and Fidelity back office departments for time sensitive issues such as margin calls, transfer of assets, and expiring reorganization offers. Presented complicated subject mater while maintaining excellent customer service skills. Responsible for monitoring, evaluating, and training representatives on margin knowledge through technical competency tests, seminars, and training materials. Integral role in developing many key Fidelity policies and procedures.

Placed complex stock and option trades on primary and regional exchanges.Traded numerous fixed income securities and mutual funds.Assisted, advised and provided customers with market information and trends. Maintained rapport with a diverse customer base.