10 Years in IT, Infrastructure, Operations, Midrange, ITSM, ITIL, Technical Service Delivery• Advanced knowledge in streamlined technical document and communication channel and providing information to service support and service delivery team.• Excellent on overall concept of Technical Service Delivery for Enterprise account leveraging and multivendor support scope for Wintel, UNIX and Storage product.• Expert on defining technical action plan for break/fix, changes for Enterprise product.• Advanced management on ITILv3 and Kepner Tregoe terminology, documentation, process and ability to apply it within new and existing support model.• Owned an in-depth method to identify problems and providing solution in short period of time.• Skilled on data mining for incident, problem, change, asset and CI to produce upgrade, trend and CMDB for reports projections.• Wide experience on 24x7 and follow the Sun support model, transition and knowledge transfer.• Draft Standard Operating Manuals for Managed IT Services, defined escalation process and procedures proposed.• Established governance model, Operations structure and transition planLong-Term Aspiration: (12 Months and Beyond)*:Long term career goal consists of holding a position whereby my role will require business strategies to be defined and implemented. To hold a position that sets policy of operations and/or that decides on market focus of product or services to be offered. This would include defining the direction/type of services being offered to prospective and existing clients, or products that will be developed and produced for release to consumers and corporate alike.SPECIALITIES: • People Management• IT Service Management (ITSM) & IT Infrastructure library (ITIL)• Technology & Process Management• Data Center Management, Infrastructure & Technical Service Delivery.
Listed skills include Itil, Data Center, It Service Management, Servers, and 41 others.
