William Gould Email & Phone Number

Moncton, New Brunswick, Canada

Canada

Coached Paul Davis Restoration franchisees on business growth, profitability, and customer satisfaction. Consult and support owners on, hiring/training/retaining new employees, new technology implementation, financial reviews, growth strategies.

Moncton

Facilitated the amalgamation from Fundy Energy to Blakeny Energy/Park Fuels in 2015.Managed Sales Representatives and handled customer complaints to ensure client satisfaction and retention. Supervised a team of 5 including recruiting, salary negotiation, vacation scheduling, training and daily support.Oversaw the delivery services by conducting driver’s meetings, follow-ups, time sheet reviews. Maintained constant contact with customers, team members and management for service/delivery updates, new account acquisition, problem-resolutions and process changes.Responded to emergencies during and after hours: completed and filled incident reports.

Saint John / Woodstock / Sussex

Administration / Accounts Management Kept up-to-date on environmental best practices and training; developed and implemented company policy, training and environmental manual in accordance with ISO 14001 and Petro Canada’s Prudent Operations. Determined pricing strategy based on competitors pricing analysis and negotiations.Conducted accounts review regarding discounts, equipment, service, volume and credit; reviewed Account Payables reports.Currently, Acting President of the Canadian Oil Heat Association of New Brunswick. As a national board member, hold the roles of Executive VP and First Chair for COHA national.TechnologySpearheaded the computer system upgrade for the entire company from a DOS based system to SQL, increasing productivity.Led the installation of Hydra truck computer delivery system, preventing the need for three additional employees.Acted as the Team Lead in server upgrade, back office system upgrade and installation of Mail server.Set up the company with the ability to leverage e-commerce channels.Troubleshot and solved technology issues while providing consistent support to team members.Sales & Marketing Implemented sales initiative in Saint John and Woodstock, increasing margin by 30% with new product offerings.Prospected new account customers; introduced SalesForce for better customer tracking and quicker sales results.Improved corporate image through networking and community events; Led advertising initiatives based on market research.