Walter Stelz Email & Phone Number

Greater Boston

As the Co-CEO and Co-Founder of Biometrics Consulting Partners (BCP), I work closely with my partner and team to build this new start-up. This includes leading a small team spanning sales and marketing, technical writing, program management, and technical subject matter experts. Our business focuses on providing biometrics identification planning, procurement, integration, program management, technical writing, and strategic planning.Our customer base ranges from government agencies to companies building the technology to businesses looking to integrate it.Our domain subject matter expertise includes fingerprint, latent, face, and iris biometrics paired with ABIS, AFIS, Livescan, MobileID, Applicant Processing Systems, and custom software solutions (i.e. using SDKs to integrate biometrics in other hardware and software solutions). In addition to my leadership role, I am also a Principle Subject Matter Expert (SME) providing key inputs in all aspects of customer engagements.Industry skills applied:AFIS Consulting | ABIS Consulting | Livescan Consulting | MobileID Consulting | Applicant Processing Systems Consulting | Fingerprint / Ten print | Latent | Facial Recognition | Iris | Jail | Booking | Intake and Release | Records Management | CJISTechnical skills applied: Integration | Custom Software Delivery | Professional Services | Strategic Planning | Technical Leadership | Analytics | Solution Consulting | ROI | SaaS | PaaS | Enterprise Software | Cloud | Virtualization | HA | DR

Greater Boston Area

As the sales executive leader accountable for our law enforcement, defense, and intelligence business, in our highly technical and complex professional services organization, I focused a great deal of my time leading activities from customer acquisition through maintenance (outside sales, sales consulting, inside sales, RFP/RFI strategy and proposal response, client negotiations, customer support, and various engineering activities).Key accomplishments and responsibilities: • Led team to exceed 2021 targets achieving 227% of our booking target and 112% of our revenue target• Hired, developed, and managed several in-sourced and outsourced high performance talent• Developed strategies to grow the existing and new business (est >30% 2019 and 3 year CAGR 15%)• Meet with existing and new customers supporting my regional sales managers• Championed activities to support a high level of customer satisfaction• Aligned strategies with senior executives in Sales, Marketing, Legal, R&D, Finance, Delivery, Business, and HRLeadership Skills:Pipeline Management | Revenue Recognition Strategy | P&L Management | Client Relations & Management | Team Management & Development | Cross Functional Team Leadership | Strategic Planning | Creative Problem Solving | Risk Analysis & Risk Mitigation | Change Management | Employee Retention | Lean Six Sigma | Business Continuity | Requirements Gathering & Negotiation | Executive CommunicationKey Technical Skills:Application, Product, and Solution Design | SaaS | PaaS | Cloud | Managed Service Provider (MSP) | Platform | Scripting | Virtualization | Linux | Storage | Servers | Networking | Advanced Excel & VBA | SQL | VMware | Data Center | Agile Methodologies | Information SecurityIndustry Skills:Biometrics | Identity Management | Automated Biometric Identification System (ABIS, AFIS) | Facial Recognition | Face in Video | Fingerprint | Palm Print | Latent | Livescan | FBI CJIS | NIST

Pasadena, Ca

As a senior leader our software and services delivery organization, I led multiple teams and activities from customer acquisition through maintenance (pre-sales engineering, sales consulting, RFP/RFI strategy and proposal response, client negotiations, project management, hardware and software integration, software customization, and customer support).Key accomplishments and responsibilities: • Hired, developed, and managed several insourced and outsourced high performance teams• Reduced cost of goods sold through tool, process, and training improvements• Restructured our technical offer process and drove move competitive customer offers• Grew new business opportunities and managed our new bookings pipeline• Analyzed and updated our revenue recognition and new business pipeline strategies• Forecasted organizational workload, and service delivery needs (headcount, services, and tools)• Aligned strategies with senior executives in Delivery, Business, Sales, Marketing, R&D, Finance, HR, and Legal

Pasadena, Ca

As the business manager for our existing customer base (reporting to the president of the business), I was responsible for the P&L of the maintenance, change order, and upgrade revenue streams. In this matrix organization, I was indirectly accountable for an organization >200 people.Key accomplishments and responsibilities: ● Owned and managed a $80MM Profit and Loss (P&L)● Developed and executed overall revenue and growth strategies● Increased global customer satisfaction rate from 70% to 90%● Collaborated with senior executives to align on key organizational strategies● Worked with marketing, product management, and R&D to strategically conceptualize and launch new product revisions ● Improved customer inventory tools and end-of-life/support strategies● Implemented tools to reduce ticket counts, ticket durations, and software defects● Implemented new internal/external service level agreements and created an escalation process that enhanced customer resolution experience● Worked with customers around the globe on new business opportunities

Pasadena, Ca

As a division level lean six sigma business black belt and manger, I focused on identifying and executing strategies to improve growth, cash, and cost. I led dozens of green belts through their projects, and managed several critical black belt programs through their completion.Key accomplishments and responsibilities:● Division level business Black Belt focused on operational excellence that improved contribution income by more than 5% using the Lean Six Sigma (LSS) toolsets and methodologies● Developed and implemented a model to forecast the entire professional services organization’s customer project capacity and highlight team and project risks● Led business level strategic planning sessions for our senior executive leadership team● Maintained a project hopper of >300 projects to achieve aggressive growth, cost, and cash goals● Led >25 LSS projects a year, focusing on Business Process Redesign and DMAIC methodologies

Pasadena, California

As the integration manager, I managed a high performance team of technical project managers, integration engineers, and DBAs. The team was accountable for designing, customizing delivering, and gaining customer acceptable of highly performance biometric identification systems to customer across the globe.Key accomplishments and responsibilities:● Directly achieved >$13MM in annual professional services revenue, and provided key contributions to >$80MM● Developed a baseline for our platform applications and best practice configurations● Created and led an engineer training program for new support, development, and technical leads● Worked with key customers on resolving technical issues● Provided subject matter expertise in biometrics (fingerprint, iris, video, and facial recognition)

Pasadena, Ca

Rogers, Ct

Rogers, Ct

Rogers, Ct

Rogers, Ct