Where SERVICE is the heart of the ITSM Experience!Hands-on IT Service Management (ITSM) Service Integration SME & independent contractor; with an established reputation for both strategic and focused ITIL framework & procedural definition that are based on Digital Capabilities Management Model (DCMM). My experience comes with extensive accolades from IT management for team-motivating abilities and limiting IT risk, creating and managing lean support teams (KPI based), and establishing creative strategies for optimizing infrastructure operations, with financial returns (ROI’s) and external customer service focused reliability.Contract and Advisory Experience:✔ Problem solving and root cause technical determination (ITIL | ITSM | ISO).✔ Technical Project Management.✔ IT business aligned process improvement methodologies that follows PM agile and or waterfall project management process and industry reliability standards.✔ ServiceNow (Cloud PaaS): Working with IT Service Management (ITSM), IT Business Management (ITBM & ITFM), IT Operations Management (ITOM), ITAM/SAM/SACM/CMDB, PPM and ITSSM✔ Proven success in addressing IT needs at C-suite level, whether through project / program communications or obtaining buy-in for engagement needs✔ Team leadership at all levels of Service Management solutioning requirements✔ Opportunity Lead, BA & Engagement Director: P&L's, RFP/RFI, MSP/MSI, SLM/SLA/OLA/Underpinning Contracts, Vendor & Contractor Management and Service Integration (SIAM)✔ Willing to travel to address client needs[Additional skills for the ATS BOTS: Customer Satisfaction (CSAT), Service Level Management (OLA, SLA), Organizational Change Management (OCM), Negotiations, IT Sales & Service, MSP & Vendor Management, Soft Skills, P&Ls, KPIs, Scope & SOW creation, Contracts, People Management, Team Leadership]✔ Remote Support & Emotional Intelligence (EQ)

ServiceNow Practice Director for all Public Sector and Higher-Ed clients.

ITSM Assessment and Value-based Practice Maturity Projects

ITSM / CSM / ITBM / PPM & ServiceNow Platform Design Consultant

Solution consultant on all ServiceNow North America Opportunities

ITSM Assessment & IT Process Improvement Contractor to WGROUP

Providing consulting expertise on ServiceNow ITSM | ITOM | ITBM | SAM & ITAM | HRSM | CMDB & SACM implementation & integration proposals.

As an on going task to assist companies in the Energy Sector with ITIL adoptive / ITSM / ITOM methodologies, that are aligned with industry best practice, I engage with company leaders in both the guidance and setup of processes for more streamlined team engagements. Such as definition of process, OCM intro for "people" team & org inclusion and full integration with the ServiceNow platform.Most recent was a 6 month project to guide RigNet through a major ServiceNow improvement and Event Management process introduction engagement.

ITSM process improvement and ServiceNow Express implementation.

HR Service Management (HRSM) integration on ServiceNow platform.

CMDB rationalization & implementation engagement.

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