Wattina Hartfield Email & Phone Number

Perth Amboy, NJ, US

Carteret, New Jersey, United States

• Answer incoming phone calls in a pleasant and courteous manner.
• Understand company policies and procedures and convey them to current and potential residents.
• Understanding of all related leasing documents and the ability to accurately complete them in a timely manner.
• Maintain accurate resident files and a well organized work space.
• Enter walk-in traffic, phone-call traffic, leases and related information into the ASMI system daily.
• Track and accurately record traffic sources for all phone calls and walk-in traffic.

United States

• Ensured completion of Day One Onboarding process in respective systems with new hires.
• Trained and assisted in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior-based learning methodologies.
• Provided on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing.
• Served as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes.
• Screened candidates for open positions.
• Collaborated with DM to drive operational goals and district contests.

Edison, New Jersey, United States

• Exceed sales goals by effectively promoting unit rentals, unit warranties, moving supplies, insurance and garnering positive reviews.
• Guided and assisted new customers throughout the rental process, ensuring smooth and seamless transactions.
• Personally reached out to potential reservations to confirm their moving dates and secure their storage unit.
• Proactively managed past due tenants and efficiently handled paperwork associated with the lien/auction process.
• Conducted daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, restocking supplies, and performing light maintenance duties.
• Communicated results, updates, and recommendations clearly and effectively to the District Manager

Orange, New Jersey, United States

• Coordinated daily customer service operations (e.g., sales processes, orders and payments)
• Managed cash and balance receipts, pursue collections, post payments, and process daily bank deposits with integrity.
• Performed independently on a day-to-day basis with a focus on teamwork and partnerships with other stores in the area.
• Improved sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials.
• Guided your new customers through rental processes and agreements.
• Kept the facility up to the highest of cleanliness standards (i.e.)

East Hanover, New Jersey, United States

• Worked independently on a property, working both indoors and outside managing the daily office tasks, retail sales, and maintaining the facility.
• Assessed customer storage needs and make suggestions, including offering packing and moving supplies.
• Conducted daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent.
• Manage, audit, balance cash drawer; prepare and make daily deposits.
• Lease management, Insurance, manage utilities, Collect rent and Managed daily operations.
• Problem solving, Cash office, Daily deposits, Assisted reservation and walk- in customers.

Union, New Jersey, United States

• Worked alongside the Store Manager to help manage a self-storage facility.
• Assessed customer storage needs and made suggestions, including offering packing and moving supplies.
• Conducted daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent.
• Managed, audit, balance cash drawer; prepare and make daily deposits.
• Leased management, Insurance, manage utilities, collect rent and managed daily operations.
• Problem solving, cash office, daily deposits, assisted reservation and walk- in customers.

Secaucus, New Jersey, United States

• Responsible for meeting, greeting and directing residents and guest to their destinations.
• Verified and recorded visitor information.
• Answered calls professionally and assisted callers with direction or instructions for the building.
• Received and processed incoming and outgoing shipments.
• Monitored lobby traffic and alert residents of arriving guest as well as deliveries.
• Maintained logbook for visitors, contractors, keys, elevators, incident reports, daily activities.

Harrison, New Jersey, United States

• Received letters and parcels, and placed mail into bags.
• Manually sorted incoming and outgoing mail, according to type and destination.
• Checked mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
• Registered, certified and insured letters and parcels.
• Transported mail from one workstation to another.
• Obtained signatures from recipients of registered and special delivery mail.

Real Estate

12

High School Diploma, Accounting And Business/Management

Student, Real Estate